BIS - Accounts Lead

Summary: The main function of the BIS - Accounts Lead is to oversee the accounts functional stream, ensuring that customer journeys and requirements are accurately defined and documented to improve service efficiency and compliance.

Responsibilities:

• Define end-to-end customer and servicing journeys for in-scope account products.

• Document Business Requirement Documents (BRDs) for existing approved scopes such as onboarding, maintenance, servicing, controls, and exception handling.

• Lead workshops with various teams (business, operations, compliance, fraud, AML, technology) to validate requirements.

• Identify touchpoints with dependent systems such as core banking, channels, CRM, fraud, AML, reporting, and downstream systems.

• Clarify business rules, data needs, approval points, and operational handoffs.

• Support handover sessions to vendors, explaining process flows, requirements, pain points, and expected outcomes.

• Collaborate with support analysts to maintain traceability of requirements, actions, and clarifications.

• Aid in UAT preparation by ensuring requirements are testable and clearly documented.

Must Haves:

• Strong retail/corporate accounts domain knowledge.

• Hands-on experience writing BRDs.

• Experience leading requirements workshops.

• Understanding of account lifecycle and servicing flows.

Nice to Have:

• Familiarity with compliance regulations relevant to account handling.

• Experience with tools for documenting requirements (e.g., Jira, Confluence).

• Knowledge of customer relationship management technologies.

Other Details:

• Location: [Not specified in JD]

• Team Structure: Collaborates with business and technical teams.

• Reporting Lines: Reports to [Not specified in JD]

• Tools/Methodologies: BRDs, UAT, workshops.