Billing Consultant

Summary: The Billing Consultant plays a critical role in managing billing processes, ensuring accuracy and customer satisfaction in invoice processing. They aim to optimize billing operations while providing exceptional support to customers.

Main Responsibilities:

• Attention to Detail: Ensure all invoices are accurate and reflect the true service consumption and contractual terms, minimizing errors and discrepancies.

• Customer Perspective: Approach billing from the customer's point of view, crafting clear and understandable invoice narratives that are easy for customers to interpret.

• Complex System Familiarization: Develop an in-depth understanding of intricate systems related to service consumption calculations and billing workflows.

• Invoice Preparation and Issuance: Prepare and dispatch invoices based on current operational agreements and conditions, ensuring timeliness and compliance with established procedures.

• Customer Support: Provide timely and informative support to customers regarding billing queries, payment issues, and general questions about their invoices.

• Complaint Handling: Address and resolve invoice-related complaints with professionalism and efficiency, aiming for customer satisfaction and process improvement.

• Billing Tools and System Improvement: Participate actively in the development of enhanced billing tools and systems, contributing insights and user feedback from daily operations.

• Process Optimization: Suggest and implement process improvements to increase quality, reduce time consumption, and streamline billing operations.

  
  

Key Requirements:

• Strong analytical skills and high attention to detail.

• Excellent communication skills, both written and verbal.

• Some experience with billing systems, ERP, or similar software.

• Very good Norwegian or Swedish - at least level B2.

• Experience in Excel Sheets.

• Ability to quickly learn and work with complex information and systems.

• Customer-focused mindset with a proactive approach to problem-solving.

  
  

Nice to Have:

• Capacity to handle complaints and challenging situations professionally.

• Team player with a willingness to contribute to the continuous improvement of processes and systems.

  
  

Other Details:

• Hybrid work from Warsaw (2 days per week at the office)

• B2B contract!