Summary: The Billing Consultant plays a critical role in managing billing processes, ensuring accuracy and customer satisfaction in invoice processing. They aim to optimize billing operations while providing exceptional support to customers.
Main Responsibilities:
Attention to Detail: Ensure all invoices are accurate and reflect the true service consumption and contractual terms, minimizing errors and discrepancies.
Customer Perspective: Approach billing from the customer's point of view, crafting clear and understandable invoice narratives that are easy for customers to interpret.
Complex System Familiarization: Develop an in-depth understanding of intricate systems related to service consumption calculations and billing workflows.
Invoice Preparation and Issuance: Prepare and dispatch invoices based on current operational agreements and conditions, ensuring timeliness and compliance with established procedures.
Customer Support: Provide timely and informative support to customers regarding billing queries, payment issues, and general questions about their invoices.
Complaint Handling: Address and resolve invoice-related complaints with professionalism and efficiency, aiming for customer satisfaction and process improvement.
Billing Tools and System Improvement: Participate actively in the development of enhanced billing tools and systems, contributing insights and user feedback from daily operations.
Process Optimization: Suggest and implement process improvements to increase quality, reduce time consumption, and streamline billing operations.
Key Requirements:
Strong analytical skills and high attention to detail.
Excellent communication skills, both written and verbal.
Some experience with billing systems, ERP, or similar software.
Very good Norwegian or Swedish - at least level B2.
Experience in Excel Sheets.
Ability to quickly learn and work with complex information and systems.
Customer-focused mindset with a proactive approach to problem-solving.
Nice to Have:
Capacity to handle complaints and challenging situations professionally.
Team player with a willingness to contribute to the continuous improvement of processes and systems.
Other Details:
Hybrid work from Warsaw (2 days per week at the office)
B2B contract!
Net per hour - B2B
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