First line support specialist

Join PA&BI (Process Automation & Business Intelligence) department, where each day brings new, interesting projects, aimed at improving and automating processes in DSV. Experience the overall outlook of the company, by touching high level processes across all departments. New and interesting challenges are a constant, as well as high emphasis on personal development, including trainings and introducing to new technologies.

Your responsibilities:

• Receiving, analyzing and resolving requests relating to applications and tools

• Supporting users with ongoing problems (remotely and locally)

• Executing queries on databases to fulfil requests

• Maintaining good customer relations by providing responsive support

• Ongoing contact with clients to gather necessary information on requests, communicate plans for resolution of cases, confirm provided support

• Contact with internal IT teams

• Cooperation with the team of developers (II line of support)

• Monitoring the number of cases, the importance of topics and reporting to the superior

• Creating and maintaining the documentation (knowledge base, instructions)

Our requirements:

• Minimum 1 year working experience working with clients

• Knowledge of IT Service Management systems (ServiceNow/Cherwell)

• Intermediate knowledge of T-SQL (MS SQL)

• Familiarity with Atlassian tools (JIRA, Confluence) or similar

• Basic knowledge of the Microsoft Office products

• English at B1/B2 level

• Strong communication and interpersonal abilities, with a focus on client relations

• Ability to communicate effectively with end users of varying technical levels

• Good organizational skills

• Knowledge of Windows Server environment - Nice to have

What we offer

• Employment based on an employment contract, along with a comprehensive benefits package

• Training and development programs, as well as access to an e-learning platform

• Onboarding program with the support of a dedicated Buddy

• Participation in an annual, company-wide integration event

• A work environment based on Scandinavian organizational culture

• Opportunities for growth through our internal program

Benefits

• Sharing the costs of sports activities

• Private medical care

• Sharing the costs of foreign language classes

• Sharing the costs of professional training & courses

• Life insurance

• Integration events

• Corporate gym

• Corporate sports team

• Coffee / tea

• Parking space for employees

• Extra social benefits

• Holiday funds

• Christmas gifts

• Employee referral program

• Charity initiatives

• Bicycle parking

• Modern and ergonomic office

• Yoga in the office

GBS/PABI/FL/101281/810