Knowledge Base Coordinator

We are looking for a dedicated professional to support the development and maintenance of our internal knowledge base. As an internal software house operating within the DPD Group, we are currently in the process of gathering, documenting, and organizing technical and operational information. The selected candidate will be responsible for creating clear and intuitive data structures accessible to both employees and customers, using modern knowledge management systems to ensure accuracy, accessibility, and continuous improvement.

Requirements:

• Proven experience in knowledge management, data coordination, information systems, or a related field

• Strong organizational, analytical, and communication skills

• Ability to collaborate with technical and non-technical teams and understand business processes

• High attention to detail and reliability in handling documentation

• Experience in knowledge base design

• Experience with enterprise knowledge base software and content management tools (e.g. Jira, Confluence, Excel, SharePoint, XWiki)

• Proficiency in Polish and English

Nice to have:

• Background in Technical Writing (either through professional experience or formal training)

• Knowledge of AI-based tools and the ability to prepare data and content for their use

Daily tasks:

• Gather, organize, categorize, and maintain data across company documents, FAQs, process guides, and technical resources

• Collaborate with technical and non-technical staff to collect and structure existing knowledge for company-wide access

• Develop, implement, and refine categorization and organization schemes for all types of company data and documentation

• Create procedures for ongoing maintenance, review, and updates of knowledge base content

• Ensure consistency, accuracy, and intuitive organization of internal and external documentation

How we will take care of your development:

• Working in an international environment

• Experienced team willing to share knowledge

• Trainings

We offer you: 

• Salary: 6 000 - 10 000 PLN net/B2B (depends on experience) / contract of mandate (UZ) or employment contract (UoP) also possible

• Work-life balance: flexible working hours and a hybrid home office model (2 times per week in the office) 

• Semi-annual evaluation meetings and a clearly defined career path and salary forecast 

• A friendly Buddy to guide you through the onboarding and further training and career opportunities 

• Training possibilities for personal development after completing the onboarding period 

• Space to implement your own ideas 

Additional benefits such as: 

• Access to language learning platform eTutor 

• Fitness card (Benefit Multisport) 

• Private health care (EnelMed) 

• An open and casual company culture filled with internal events 

• The opportunity to quickly develop professionally on projects in Europe and all over the world 

• Great integration events :) 

• Referral Program 

How our recruitment process looks like:  

• Short interview with our recruiter (around 30 minutes) - online 

• Open Day - Meeting at our office (will last about 4 hours) 

• 3-month trial period