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  • Internal Trainer
    Admin

    Internal Trainer

    Warszawa
    Type of work
    Full-time
    Experience
    Mid
    Employment Type
    B2B
    Operating mode
    Hybrid
    DPDgroup IT Solutions

    DPDgroup IT Solutions

    We are DPDgroup IT Solutions - network member of Geopost - market leader in parcel delivery and e-commerce solutions. Geopost operates in 49 countries across all continents through its network of expert delivery brands. DPDgroup IT Solutions was created in Poland in 2018. We pursue delivering solutions to support the global IT and Tech operations of Geopost network. Today, we take part in ambitious Group projects, all around the world. Our mission is to create innovative solutions and also set a new standard for user’s convenience by keeping Group customers in close contact with their delivery.

    Company profile

    Tech stack

      Communication Skills

      advanced

      Training methods

      regular

      English

      regular

    Job description

    Online interview

    If you have a passion for sharing knowledge, you can inspire others and want to have a real impact on the development of our organization - apply :) We are looking for an Internal Trainer who will help us achieve our goals.


    Internal Trainer is a specialist who will be responsible for training new and existing product team members in our company, and in the future also users on the Group Billing & Invoicing software


    Reporting to Team Product Manager, the core responsibilities are: 

    • Become a “AZ” expert of our product: Billing & Invoicing solution 
    • Creation and implementation of training programs
    • Management of training processes and development initiatives, using a variety of teaching methods and techniques
    • Collaborate closely to ensure the onboarding process is completed in a timely manner based on client timeline 
    • Train product team members in basic and advanced use of our software application 
    • Assess client goals, develop custom training plans, and ensure clients are set-up in the most efficient and comprehensive manner for their business needs. 
    • Train end users in basic and advanced use of our software application 
    • Evaluate and document client feedback for product team review 
    • Brainstorm and enact attrition initiatives to keep clients engaged — this can include video tutorials, online webinars, user guides, process diagrams etc. 

     

    Job qualifications: 

    The successful candidate must be able to work in a busy environment and have an atitude for logical problem solving and taking ownership until resolution. 

    • Strong verbal and written communication skills in English (C1 level) 
    • Precision and attention to detail 
    • A strong work ethic and the capacity to succeed in a fast-paced environment and meet deadlines 
    • Develop and maintain relationships with fellow team members 
    • Demonstrate patience when working with clients to resolve outstanding issue(s) 
    • Previous software training, customer service/support will be an asset 


     We offer you: 

    • Salary: 8000-12000 net/B2B (depends on experience)

    * The final salary offer may fall outside the given brackets depending on your education, and experience.

    • Long-term cooperation
    • Work-life balance: flexible working hours and a hybrid home office model (2 times per week in the office), usually it is Wednesday and Thursday
    • Semi-annual evaluation meetings and a clearly defined career path and salary forecast
    • A friendly Buddy to guide you through the onboarding and further training and career opportunities
    • Training possibilities for personal development after completing the onboarding period
    • Additional benefits such as a fitness card, health care and much more
    • An open and casual company culture filled with internal events
    • The opportunity to quickly develop professionally on projects in Europe and all over the world


    Additional benefits such as:

    • Access to language learning platform eTutor
    • Fitness card (Benefit Multisport)
    • Private health care (EnelMed)
    • An open and casual company culture filled with internal events
    • The opportunity to quickly develop professionally on projects in Europe and all over the world
    • Great integration events :)
    • Parking space
    • Employee Referral Program


    What our recruitment process looks like:

    A short interview with our recruiter (around 30 minutes)

    60-minutes technical interview

    Open Day - Meeting at our office (will last about 4 hours)

    3-month trial period

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