IT Support (Level 2)
Other
IT Support (Level 2)
Gdańsk
Type of work
Undetermined
Experience
Mid
Employment Type
Permanent
Operating mode
Office
Tech stack
Microsoft Server 2008/2012
Microsoft IIS
SQL Server
Active Director
ITIL
VPN
VMware
vSphere
Exchange
Cisco
Job description
Be part of a 2nd Line support team, supporting the mission-critical infrastructure of clients, delivering a responsive and exceptional support service for client events and requests.
Key Responsibilities:
- Managing all requests logged into the queue
- Managing client communication on all issues and requests
- Proactively reviewing high-level problem management
- Respond to client issues received by telephone, voice mail, e-mail and via the customer portal
- Manage and complete scheduled tasks on time
- Ensure the effective assignment and escalation of incidents to senior engineers where appropriate
- Advise the Team Lead of emerging issues
- Adherence to ITIL framework processes
- Ensure all changes are documented through the change management process
- Take a leading role in the analysis and resolution of problems as raised by the problem management function and by clients
- Act as a role model and mentor for fellow team members
Requirements:
- Possess a strong understanding of server and network infrastructure architecture
- Good experience and hands-on troubleshooting of Microsoft Windows Server 2008 and/or 2012, Microsoft IIS, SQL Server, Active Directory, networking infrastructure, VPN
- Good knowledge and understanding of internet/e-commerce technology and its importance to organizations
- An understanding of Infrastructure technologies like Storage Area Networks, Open Systems, and Networking
- Additional preferred knowledge: VMware ESX, VSphere, Exchange, Cisco experience, ITIL
- Good problem solving and analytical skills with knowledge of problem analysis methodology (e.g. Kepner Tregoe) desirable
- A ‘client-centric’ approach
- Excellent demonstrable English written and verbal communication skills
- ITIL certification desirable
What do we offer:
- Contract of employment
- My Benefit system
- Multisport card
- Private medical care (incl. dental care)
- Life insurance
- Modern workplace
- Referral bonus
- Lunch card
- Study leave
- Fruits and pizza days
- One paid day off for charity events
- Massage sessions
- Worldwide career opportunities
- Chillout zone
- Training and development programs
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