Network Support Engineer Level 2

Develocraft is looking for Network Support Engineer Level 2 for one of our international clients who provide hybrid IT solutions.

You will be responsible for:

·        Troubleshooting of network and security issues

·       Successful resolution of escalated issues within agreed client SLA’s

·       Proactive management of the Network Services ticket queue

·       Managing Service Requests and implementing changes to client solution configurations

·       Ensuring clients & partners are regularly updated on the current status of issues

·       Ensuring that knowledge is retained through documentation of procedures and knowledgebase articles

What do we need from you to join in this project:

·       Excellent client communications skills

·       Experience in supporting high availability customer-focused environments

·       Degree education or equivalent experience

·       Fluency in English

·       CCNA certified (or at least an active learning path towards gaining the certification or equivalent knowledge level) CCNP would be a benefit

·       Demonstrable track record of the support and troubleshooting of Data

·       Centre network infrastructure using Cisco routing and switching technologies

·       Knowledge and experience of firewalls: Cisco ASA, Check Point and/or Palo Alto

·       Knowledge and experience around VPN technologies

·       Knowledge and experience of load balancers: F5 LTM and/or Citrix

·       NetScaler

·       Good troubleshooting skill and experience

·       Experience of utilizing a ticketing system

·       Knowledge and experience of ITIL standards

What we can offer you in this project:

·       Working in an international environment

·       Yearly bonus

·       Contract of employment

·       Training budget

·       MyBenefit card : (monthly you get 280 points which you can use for example LuxMed, Multisport, Life insurance)

·       Lunch card (190PLN monthly)

Salaries depend on experience:

·       Salary: 7 000 – 9 000 PLN gross monthly  (we are open to hearing about your expectations)