SNOW - Integration Lead (Hybrid, Bucharest)

📌 SNOW - Integration Lead (Hybrid, Bucharest)

Lead Integrations Engineer – Service Management Platforms

Role Summary

The Lead Integrations Engineer owns design, build, reliability, and lifecycle management of integrations for a global customer Service Management Shared Platform (ServiceNow). The role ensures resilient, secure, and observable data flows between ServiceNow and adjacent platforms (ITOM, SecOps, APM/PPM, NGC, CMDB, GIF, and enterprise systems).

You will lead complex integration delivery, reduce operational toil through automation, and provide production support aligned to ITIL practices and platform change cadences (e.g., major releases/upgrades).

Team: Service Management Shared Platform (Global)

Location: Bucharest, Romania

Work Type:
• Full-time
• Opportunity for remote work
• Occasional travel may be required
• Office-based work: approximately 40%

Reports To:
ServiceNow Platform Architect / Service Manager (Global)

◽️ Key Responsibilities:

• Own the end-to-end integration lifecycle (requirements, design, build, test, deploy, run) for ServiceNow using Integration Hub/Spokes, Flow Designer, MID Servers, scripted REST/SOAP, webhooks, and message queues; enforce API standards, versioning, and access controls.

• Lead technical delivery for multi-system integrations (e.g., CMDB/Discovery ↔ ITOM/Cloud, incident/event streams, HR/Identity/SecOps), ensuring data quality, reconciliation, and performance at scale.

• Establish SLOs/SLIs for integration availability, latency, throughput, and error budgets; implement monitoring/alerting dashboards and runbooks; drive incident RCA, problem management, and proactive hygiene.

• Coordinate hypercare and post-upgrade validation for integrations during ServiceNow release cycles.

• Embed security by design: OAuth2, mTLS, secrets rotation, least-privilege, data minimization; ensure auditability and adherence to platform governance and risk controls.

• Champion OOB-first and low-code where feasible; escalate customizations to governance for review.

• Reduce manual handoffs via automation (CI/CD, automated testing, canary/feature flags); measure and improve change lead time, deployment frequency, MTTR, and change failure rate.

◽️ Required Qualifications

• 3+ years in integration engineering or platform development with ServiceNow (IntegrationHub/Flow Designer, scripting, business rules, MID); strong REST/SOAP API engineering and authentication patterns (OAuth2/SAML/JWT).

• Proven delivery of production-grade integrations across ITSM/ITOM/CMDB/Discovery; hands-on with data reconciliation/Service Graph and IRE.

• CI/CD and test automation (Azure DevOps/Git, automated regression, Postman/ReadyAPI); strong troubleshooting using logs/metrics/traces.

• ITIL v4 foundations; experience with global delivery models and follow-the-sun handoffs.

◽️ Preferred Qualifications / Certifications

• ServiceNow: CSA, CAD, CIS-ITSM, CIS-Discovery, IntegrationHub; ITOM/CMDB/Service Graph exposure. (Aligned to baseline JD’s certification list.)

• Experience with Azure Integration Services, API gateways, or MuleSoft (beneficial for GIF and enterprise patterns).

• Experience with observability stacks and performance testing at integration boundaries.

📩 If you’re interested and meet the qualifications, please send your CV to Alina Pchelnikova at alina.pchelnikova@dcvtechnologies.co.uk