Level 3 Support Engineer – Java/SRE | Remote, Poland(24/7 Rotation) IN/VA

Dear Consultant,

We are seeking an experienced Level 3 Support Engineer to join our global team providing 24/7 production support for high-performance applications. The ideal candidate brings strong troubleshooting expertise, experience with modern observability tools, and a solid development background in Java and enterprise applications. This is a fully remote role based in Poland. Send CV to (marcillna.tietjen@dcvtechnologies.co.uk) if you are interested.

Location: Remote (Poland)

Contract Type: [Permanent / B2B Contract – Specify]

Start Date: Immediate

Work Schedule: Includes participation in 24/7 on-call rotation

Key Responsibilities:

• Provide Level 3 support for all PPT applications across environments
• Participate in a 24/7 on-call rotation to ensure continuous system availability
• Troubleshoot production issues across services and tech stacks (Java, Kafka, Cassandra)
• Work with monitoring tools like Splunk, Prometheus, Grafana for log analysis and alerting
• Collaborate with development teams to enhance application resilience and performance
• Script automation tasks using Python and/or Bash
• Support deployments and debug issues across Linux/Unix/Ubuntu/Windows environments
• Understand and support databases like Oracle and MySQL
• Contribute to the design and development of multi-tiered Java applications using J2EE, Spring, Hibernate, Web Services (SOAP/REST), IBM MQ
• Participate in Agile ceremonies, analysis, unit testing, and bug resolution
• Manage incident tickets, root cause analysis, and resolution in cross-functional teams
• (Bonus) Knowledge of Mobile SDKs is a plus

Must-Have Skills:

• Strong experience with Java/J2EE, Spring, Hibernate, Web Services
• Expertise in monitoring/logging tools: Splunk, Grafana, Prometheus
• Production support background in Kafka, Cassandra, VM management
• Strong scripting skills (Python or Bash)
• Familiarity with CI/CD, troubleshooting in distributed systems
• Operating systems: Linux/Unix, Ubuntu, Windows

Solid SQL and database troubleshooting experience (Oracle/MySQL)