Experience Software Engineer AWS Cloud Contact Center solutions(TM/AZ)

Dear Consultant,

Are you a cloud-based Customer Experience Software Engineer with experience in implementing AWS Cloud contact center solutions? Do you have a strong understanding of application development, coding, database structure, and application security? If you're passionate about software engineering and ready for a challenging opportunity, this is your chance to work on cutting-edge projects that push platforms to their limits and exceed client expectations.

Message me here or send email to (marcillina.tietjen@dcvtechnologies.co.uk) if you are interested.

.You will lead the software development lifecycle, from API integrations and web services to custom coding and system optimization. Your expertise will help drive success in pre- and post-sales stages, ensuring the platform meets and exceeds client needs.

Contract Duration: 12 Months (with extension possibilities)

Location: UK preferred or Europe

Start Date: ASAP

Pay Type /- Annual pay

Qualifications for Success:

• 3+ years of experience with Amazon Connect (Lambda, DynamoDB, CloudFormation, etc.) and UC environments
• Strong background in software development (JavaScript, Python, Java, C++, etc.) with real-time systems
• Proven experience in implementing AWS Cloud Contact Center solutions
• Ability to collaborate with customer IT Architecture teams to design and deliver end-to-end solutions
• Expertise in cloud contact center migration efforts and deployment strategies
• Knowledge of Lex Interface and hands-on experience as a developer (preferred)
• AWS Developer Certification (preferred)
• Bachelor’s degree in Computer Science, IT, Engineering, or equivalent experience

Responsibilities:

• Lead the development for CCaaS implementations on client projects, ensuring high-quality delivery
• Own the end-to-end solution development, including:
• Routing strategy
• IVR design
• API approach and external data integrations
• Develop and maintain reusable code libraries
• Advise on testing strategy and contribute to test plans
• Design solutions that apply CCaaS platform capabilities to solve business challenges
• Collaborate with clients to help build use cases, gather requirements, and create designs and test plans
• Manage people and teams, providing technical leadership in enterprise architecture

What’s in it for You:

Competitive pay based on experience

Benefits package including:

• Medical, vision, dental, life, and disability insurance
• Paid time off (including holidays, parental leave, and sick leave as required by law)
• Opportunity to work with a dynamic and innovative team focused on delivering high-impact customer experience solutions
• Remote working with travel opportunities (up to 20%)

Exposure to industry-leading AWS technologies in a fast-paced environment

The exact offer terms will depend on the skill level, educational qualifications, experience, and location of the candidate. For more details on the pay and benefits package, feel free to ask our recruiters.

If you’re a seasoned developer with Amazon Connect experience and a passion for creating customer-centered solutions, apply today to join our team of experts!