Senior Nice CXOne Consultant

As a recruitment company, DCG understands that every business is powered by experienced professionals. Our management style and partnership approach enable us to meet your needs and provide continuous support. Due to our ongoing growth and the large number of recruitment projects we undertake for our partners, we are currently looking for:

Senior Nice CXOne Consultant

Responsibilities:

• Engage with key CX stakeholders of the customer and consult/guide them to next generation CX journey
• Define the omni-channel CX and digital transformation strategy and execute the delivery using Nice CXOne
• Identify the AI use cases to improve Customer eXperience and implement them on CXOne
• Design and implementation of Bots and automation tools
• Recognize and assess client key business drivers and challenges
• Articulate service strategy (refine, refresh, change, optimize, …) in the relevant digital domain
• Engage and partner with customers to jointly develop the architecture matching requirements and constraints
• Produce customized architecture standards
• Produce complex design documents
• Contributes to the effort of knowledge management (documentation of completed assignments, knowledge sharing through presentations, participation to consulting Communities of Interest, mentoring, …)

Requirements:

• Expert level knowledge and hands on experience in Nice CXOne and the CX eco systems
• Hands on experience with integration of voice & chat bots and CRM tools such as SAP, Sales Force, MS Dynamics
• Expert in AI and Digital channels and omni-channel designs and implementation using Nice CXOne
• Contact center organization and operation to be able to understand customer needs and translate them into a high level design
• Good understanding of 3rd party AI tools such as Google, AWS Lex etc.
• English skills B2/C1

Offer:

• Private medical care
• Co-financing for the sports card
• Constant support of dedicated consultant
• Employee referral program