SAP Cluster Lead

Responsibilities:

• Managing a Team of around 10 people, plan and coordinate the work in 2 subclusters

• First point of contact (SPOC) for the end customer and SDMs regarding all cluster topics

• Participation in project meetings (internal and with the customer)

• Providing support for complex queries and critical requests

• First instance in the event of escalations

• Ensuring ticket quality and meeting the SLAs

• Responsibility for knowledge management

• Participation in complex problem and error analyses

• Ensuring complete and up-to-date documentation

Requirements:

• FICO knowledge

• Experience of SAP FICO module Implementations or support/maintenance

• Team/service management expierence

• Fluent German enabling communication and cooperation with the Client (including work with project documentation)

• End to end business process know-how

• Ability of analytical thinking, ability of knowledge extending and cooperating with the team

• High degree of initiative and flexibility

Nice to have:

• SAP S4HANA certification

• Understanding of debugging

• Practical know-how of technical transactions (example SM37, SM12, SM13, SXMB_MONI, ST22)

• ITIL knowledge (proficiency in IT service management, working with ITIL process managers)

Offer:

• Private medical care

• Co-financing for the sports card

• Constant support of dedicated consultant

• Employee referral program