Customer Experience Designer

UX/UI

Okole, Bydgoszcz

DCG

formInputsData.workingTimes.Undetermined

B2B

Mid

Remote

Net per month - B2B

Tech stack

advanced

advanced

nice to have

Responsibilities:

Develop views of both present and future customer journeys through quality research
Lead projects that enhance client’s understanding of the customer
Serve as customer advocate during new product launches and service upgrades
Develop customer needs and use cases throughout a customer journey
Translate customer needs into business requirements
Lead teams in developing business and customer cases to help drive experience improvement
Understand and interpret customer experience measurements
Develop operational plans to deliver great customer experiences
Have a strong cross-functional understanding of service delivery to be able to identify and engage boundary partners
Have experience with leading facilitated sessions in customer journey mapping and service blueprinting
Create effective communications across multiple internal channels to increase ability to change the customer experience