ServiceNow Administrator

Join a long-term international and public project where you will be responsible for the administration, stability, and continuous improvement of the ServiceNow platform in a secure, enterprise environment. This role is ideal for someone who combines strong technical expertise with a structured, quality-focused approach to platform management.

Project information:

• Type of project: IT services

• Office location: Warszawa, plac Europejski

• Work model: Hybrid - 60% onsite

• Budget: 140-180 PLN net/h - b2b (depending on seniority level)

• Project language: English

• Project length: Long-term

• Only candidates with citizenship in the European Union and based in Poland

• Start date: ASAP (depending on candidate's availability)

Your responsibilities

• Administer and maintain the ServiceNow platform, ensuring stability, performance, and security

• Configure and optimize ServiceNow modules (including ITSM and others)

• Analyse requirements and support implementation of new functionalities

• Ensure proper integration with external systems (REST, Web Services, SSO, LDAP)

• Maintain platform consistency, alignment, and configuration quality standards

• Support incident resolution, troubleshooting, and system improvements

• Create and maintain technical documentation, SOPs, and knowledge base articles

• Contribute to gap analysis and continuous improvement initiatives

• Support BCMS-related activities, including documentation and process alignment

• Collaborate with technical teams and stakeholders across the organization

We pay attention to candidates who have

• 5+ years of professional IT experience, including 2+ years in a ServiceNow Administrator role

• Hands-on experience in ServiceNow administration and configuration

• Strong knowledge of ServiceNow product portfolio and Service Management processes

• Experience with requirements analysis and project support

• Knowledge of integration technologies (REST, SOAP, SSO, LDAP, Web Services)

• Understanding of complex IT systems and their interoperability

• Familiarity with IT security standards

• Experience in creating technical documentation and SOPs

• Strong analytical skills, attention to detail, and problem-solving mindset

• Good communication skills and English at min. B2 level

Certifications (required)

• ServiceNow Certified System Administrator (CSA)

• ServiceNow Certified Application Developer (CAD) or equivalent

Nice to have

• Experience with ServiceNow on-premise environments

• Experience in solution design or architecture support

• Exposure to process standardization and governance initiatives

We offer

• Hybrid work model (Warsaw – approx. 60% onsite)

• Long-term cooperation

• Opportunity to work in a secure, enterprise-scale environment

• Collaboration with international teams and stakeholders

• Real impact on platform stability, governance, and improvement

• Private medicale care, MultiSport Card, life insurance

Additional information

Security clearance required (EU CONFIDENTIAL – initiated within first 45 days)