VoC Analyst

We are a provider of digital transformation and technology consulting services with a portfolio of solutions for both clients who do not yet have Salesforce and large organizations that work on Salesforce and use its extensive capabilities ☁.

We also provide body and team leasing services in IT, providing specialists in various fields.

Model: remote

Employment type: full-time

Responsibilities:

• Proactive analysis of Consumer Relation data to identify and communicate compelling patterns in consumer behaviors to strategic partners.

• Provide relevant and actionable consumer insight reports to the business on regular basis and upon request.

• Liaise with strategic partners to capture, triage and prioritise Analytics Product demand to be delivered by Analytics product team.

• Amplify value of existing GCR data assets and products outside our team by promoting and encouraging their use across Marketing, R&D, Quality and other functions.

• Develop framework to identify business changes driven by GCR consumer insights and measuring the resulting value.

• Monitor VoC Analytics product adoption across other functions, training and educating key partners to take full advantage of their value.

• Develop experimental data collection initiatives to capture tailored insights informing critical initiatives.

  
  

Requirements:

• Storytelling with Data: Exceptional ability to turn data into compelling narratives for stakeholders.

• Stakeholder Management: Strong communication skills and experience in collaborating with cross-functional teams.

• Analytical Mindset: Ability to search for consumer context and identify what they are reporting or looking for.

• Product Focus: Experience in identifying opportunities for the VoC metrics roadmap.

• Excellent command of English to effectively manage communication and high-level presentations for our UK stakeholders.

• Exceptional data presentation skills, with a focus on bridging the gap between technical data and business-oriented insights.

• Awareness of data protection and privacy regulations and policies.

• Open mind and willingness to collaborate and contribute as a team to achieve goals.

• Exceptional skills in interpreting, presenting, and deriving strategic recommendations from datasets of varying complexity and ambiguity.

• Expertise in using Microsoft Excel, including knowledge of data manipulation and aggregation functions.

• Advanced proficiency in data visualization in Power BI or similar data visualization tools.

Nice to have:

• Proven experience as an Insights Analyst or in a similar role, preferably within the Consumer Care sector.

• Experience with Salesforce Cloud Analytics is an advantage.

• Familiarity with popular data platforms such as Microsoft Azure

• Basic understanding of programming languages such SQL or Phyton is not required but may be helpful.

  
  

We offer:

• B2B contract,

• Assistance in defining and support in your development path,

• Benefits package,

• Daily support from team leaders,

• Dedicated certification budget,

• Integration trips/events.