UX/UI Consultant with German

Support a global provider of prepaid employee benefit and incentive solutions in reviewing, redesigning, and optimizing the end-to-end customer journeys of their new customer platform. This role bridges strategic UX auditing with hands-on product squad collaboration. Your core focus will be to enhance usability, user retention, conversion rates, and monetization strategies while aligning closely with platform capabilities and technical limitations. You will act as a UX sparring partner for product managers, stress-testing concepts and ensuring a seamless, non-fragmented user experience across mobile and web interfaces.

Details

• Project Type: New Project.

• Allocation: Part-time split:

  • 0.5 FTE for the initial phase (2 months)

  • 0.3 FTE for the subsequent implementation phase.

• Work Model: 100% Remote.

• Rate: 100-120 PLN/h.

Responsibilities

• Phase 1: Journey Assessment & Mapping

  • Conduct a deep-dive UX/UI audit of the entire user lifecycle (onboarding, feature activation, usage, reward redemption, and merchant interactions).

  • Analyze platform boundaries (EB platform, G-App, identity management, CMS).

  • Host alignment workshops with Product, Tech, Marketing, and Customer Care stakeholders to isolate friction points.

  • Map out a prioritized, data-backed improvement roadmap directly tied to cross-selling, upselling, and conversion goals.

• Phase 2: User Monetization Support

  • Serve as the dedicated UX sparring partner for the User Monetization taskforce.

  • Challenge existing product assumptions, user flows, and wireframes against real-world user behavior.

  • Propose alternative UX micro-optimizations designed to drive measurable revenue impact.

• Phase 3: Cross-Functional UX Coordination

  • Assist Product Managers during early pre-design and concept definition stages.

  • Review and challenge UI layout design proposals to maintain visual and functional coherence.

  • Weigh design trade-offs alongside engineering leads to ensure technical feasibility.

Requirements

• Experience: Strong, proven track record in auditing and optimizing complex end-to-end user journeys.

• Strategic UI/UX: Deep knowledge of modern UI/UX design patterns, conversion rate optimization (CRO), and behavioral design practices.

• Collaboration: Excellent communication skills, with the ability to confidently present ideas and align priorities between business/product teams and tech developers.

• Languages: Fluent in German and English (both languages are mandatory for daily stakeholder alignment).