Technical Product Owner – Payment Switch

Circle K Business Centre is a shared service center which supports Circle K Europe operations through a wide range of services within Finance & Control, Information Technologies, Human Resources, Transport Fuel and Customer Service.

Circle K is part of the Canadian company Alimentation Couche Tard Inc. (Couche-Tard), one of the world's largest joint-stock convenience retail companies, listed on the Toronto Stock Exchange (TSE). It has operations in North America, Europe, Asia and the Middle East. It has approximately 12,300 sites across its network in North America (U.S. and Canada), Europe (Norway, Sweden, Denmark, Ireland, Poland, the Baltics), Asia and the Middle East. We are a family of more than 100,000 merchants making it easy for our customers around the world.

The Tech Product Owner - Payment Switch position is an important and central position within Circle K Global Tech as he/she is responsible for the end-to-end solution within a specific area. This includes both the operational quality and the financial aspects. The Tech Product Owner  is expected to secure optimal, stable and efficient operations while at the same time keeping the operational budget and contribute to cost optimization.

Main areas of responsibility:

Overall coordination of outsourced solution that handles the critical payment solutions/services (authorization, processing,

maintenance, operation) with large complexity and high business impact.

Position requires some experience and knowledge within the Retail Payment area of responsibility, as well as

strong coordination, communication and analytical skills.

Main tasks:

• Fully responsible for business critical systems/services with large complexity and high business impact
• Act as SPOC for European Payment switch to lead Operations and co-ordinate minor development initiatives
• Preparation for new system Releases, Release Acceptance tests coordination and Release deployment
• Ensure good governance of own area and clear interfaces towards other parts of the Circle K Global Tech organization
• Developing and implementing proactive end to end monitoring routines
• Actively following up and challenging supplier/s who are not delivering according to contract and quality expectations
• Cooperating closely with relevant business stakeholders regarding service level and expectations. Measuring and working towards customer satisfaction for internal or external customer. This includes ensuring services are available and delivered according agreed to service level and KPIs
• Developing and maintaining business contingency plans for the system where relevant

The candidate profile:

To be effective in this position, you shall have experience working in a technical team and be comfortable with close cooperation with both internal representatives and suppliers as this are outsourced solution with integration to our

internal IT systems and other external solutions. This role also requires a good understanding of the business processes. The candidate we look for is fact-based, structured and cooperative, with a good understanding of

operational efficiency and cost drivers.

Main requirements:

• Bachelor or Master degree in Computer Science or Business Administration
• Good business understanding and commercial awareness
• Awareness and understanding regarding PCI DSS, IFSF standards, ISO 8533, GDPR
• Hands on experience with software development lifecycle with requirements capture and testing for validation and verification
• Experience for vendor management for outsourced SAAS technology service
• Project management experience
• Experience in establishing and following up on KPI’s for IT services (SLA)
• Experience in ITIL and ITSM
• Have strong interpersonal, communication and planning skills, along with critical thinking and good decision-making abilities
• Good English language skills are required for this position.
• Some travel must be expected.

What do we offer?



• Annual bonus
• Private medical care
• Cafeteria Platform/Multisport
• English lessons subsidized by the company
• Group insurance
• Attractive discounts for products and services at our stations
• Employee stock purchase plan
• Employee Assistance Program (EAP) – Lyra provides employees with free access to professional advisors in the fields of psychology, law, and finance, available 24/7.
• Modern and convenient office that you can virtually visit here - https://goo.gl/maps/CLteHfYcdYMbdESq6
• Trainings & possibility to develop skills in a wide international environment

When working with us you can depend upon it that you will not be judged on the grounds of race, national origin, gender, sexual orientation, disability, age, or other legally protected status. Oppositely – we believe that our diverse and inclusive culture helps us create an amazing atmosphere where everybody feels welcome.

Check who we are here: https://youtu.be/td-QGnNnvW0

Want to know even more about us? Take a look at our career page: https://workwithus.circlek.com/global/en/businesscentrewarsaw

Interested?

We encourage you to apply.

We know great companies are built from within, by great people like you. Come grow with us!

We´re looking forward to your application

We hereby inform that in the company Circle K Business Centre Poland sp. z o.o. with registered office in Warsaw an Internal Notification and Follow-up Actions Procedures applies.

The document describes rules for reporting violations of law by whistleblowers. Full content of the above-mentioned Procedure is available here:  https://www.circlek.pl/o-nas/procedury-zgloszen