ServiceNow Consultant (ITSM & ITOM)

Key Responsibilities

• Act as a client-facing consultant, delivering ServiceNow ITSM and ITOM solutions aligned with business goals and enterprise IT strategies

• Engage with clients to understand long-term enterprise objectives and how ServiceNow capabilities fit within their broader application ecosystem

• Design and deliver scalable, repeatable ServiceNow solutions with a focus on performance, maintainability, and platform best practices

• Create technical blueprints and solution architectures for ITSM and ITOM implementations, including Discovery, CMDB, Service Mapping, and Event Management

• Lead workshops and working sessions to gather business and technical requirements and translate them into effective ServiceNow configurations

• Collaborate with cross-functional client teams, including IT and business stakeholders, to align solution delivery with strategic priorities

• Ensure all ITSM and ITOM solutions meet customer needs by applying ServiceNow standards and industry best practices

• Mentor and support junior consultants and client team members on the ServiceNow platform, including ITSM/ITOM modeling and architecture

• Identify opportunities for platform improvement and innovation, proactively recommending enhancements and process optimizations

Required Skills and Experience

• Proven hands-on experience as a ServiceNow Consultant or Developer with a focus on both ITSM and ITOM

• Deep technical knowledge of the ServiceNow platform, including configuration and integration capabilities

• Ability to translate complex business requirements into functional and technical solutions

• Strong understanding of ITIL principles and service management frameworks

• Expertise in ServiceNow modules such as Incident, Problem, Change, Request, Knowledge, Discovery, and CMDB

• Fluent English skills, both written and spoken

• Excellent communication and stakeholder management skills

Preferred Qualifications

• ServiceNow certifications: Certified System Administrator (CSA), Certified Implementation Specialist – ITSM, ITOM, or related areas

• Hands-on experience with Discovery, CMDB, Event Management, or Service Mapping

• Experience with JavaScript and REST/SOAP integrations

• Background working in Agile environments

Additional Information

• Location: Remote – candidates based anywhere in Europe are welcome

• Employment Type: Contract (full-time) – candidates must be open to contractor/freelance, time-and-materials (invoice-based) arrangements