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  • All offersWarszawaSupportTech Support Manager
    Tech Support Manager
    Support
    capital.com

    Tech Support Manager

    Warszawa
    Type of work
    Full-time
    Experience
    Senior
    Employment Type
    B2B, Permanent
    Operating mode
    Hybrid
    capital.com

    capital.com

    Founded in 2016, Capital.com is a high-growth fintech operating in the investment trading space. Built by traders for traders, we are focused on putting clients first and delivering elite technology to support the ambitious modern trader.

    Company profile

    Tech stack

      Prometheus

      advanced

      Grafana

      advanced

      Linux

      advanced

      Kibana

      regular

      Unix OS

      nice to have

      SQL

      nice to have

      Python

      nice to have

      DevOps tools

      nice to have

    Job description

    Online interview
    Friendly offer

    We are a leading trading platform that is ambitiously expanding to the four corners of the globe. Our top-rated products have won prestigious industry awards for their cutting-edge technology and seamless client experience. We deliver only the best, so we are always in search of the best people to join our ever-growing talent team. 


    Capital.com is pioneering the fintech revolution, making financial markets accessible to over 4 million users worldwide.


    We are currently seeking a dedicated individual with exceptional managerial skills to join us as Tech Support Manager, leading our Technical Support team members based in Australia, Bulgaria and Poland.


    Responsibilities:

    • Lead and manage the Technical Support team (spread across the world), providing mentorship and guidance to team members
    • Own and optimize technical support processes, ensuring alignment with company goals and efficiency
    • Foster a collaborative team environment to resolve issues and improve overall service quality
    • Motivate and support team members in their professional development and growth
    • Ensure adherence to SLAs and performance metrics


    Requirements:

    • 3+ managerial experience in a technical support or IT service management environment
    • Strong leadership skills with a track record of developing and motivating teams
    • Excellent communication and interpersonal skills
    • Strong analytical and problem-solving abilities
    • Experience with process improvement and optimization
    • Experience with different monitoring tools, e.g., Kibana, Grafana, Prometheus
    • Proficiency in relevant technical skills (e.g., Unix OS, SQL, Python) is a plus
    • English level B2 or higher


    What you get in return:

    • You will join the company, that cares about work and life balance
    • Annual Bonus based on the performance review cycle
    • Family Medical Insurance, Pension fund, MyBenefit system and Multisport for CoE
    • Generous Annual Leave Policy (26 days of paid leave for B2B and CoE)
    • Hybrid working model (3 days from our modern office and 2 days fully remotely)
    • Comprehensive Workation Policy with 30 more remote days available.
    • Possibility of taking two additional days of paid leave per year to dedicate to volunteering efforts.



    Be a key player at the forefront of the digital assets movement, propelling your career to new heights!

    Join a dynamic and rapidly expanding company that values and rewards talent, initiative, and creativity.

    Work alongside one of the most brilliant teams in the industry.

    All offersWarszawaSupportTech Support Manager

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