Monitoring & Alerting Architect

Join us as Monitoring & Alerting Architect

The Monitoring & Alerting Architect is responsible for providing solution leadership for the development and optimization of the monitoring and alerting environment.  The person in this role will be responsible for driving a proactive monitoring mindset intended to identify potential issues before they cause impact.  This position will set standards and oversee adherence to them.  The position will position will work closely with the Technical Support, Infrastructure and Development teams to monitor the production environment and engage appropriate resources to improve monitoring and alerting effectiveness. 

Primary Responsibilities:

• Design and implement dashboards and alerts and use Splunk to build smarter actionable alerts, proactive metrics and techniques to improve capacity management
• Integrate application and infrastructure monitoring capabilities to provide end to end visibility to issues
• Interact with Systems and user groups with implementation of new and revised applications and/or software products for all platforms.
• Influence/drive the evolution of alerting/monitoring standards
• Develop and maintain operational documentation, procedures and standards.
• Review and evaluate all operational issues and events to develop more efficient and effective ways of notification, avoidance and reoccurrence.
• Review and improve operational workflows and processes.  Use technology to streamline process and improve controls.
• Utilize metrics to identify trends and service improvement opportunities. 

What we offer:

Hybrid model 3 days per week in the office /2 days for a parent of a child up to 4 years

• To encourage cultural awareness and philanthropy, BBHers have 1 Culture Celebration Day and 1 Community Service Day in addition to their paid standard vacation allowance
• 24 days of occasional remote work from Poland during a calendar year
• Contracts for an indefinite period, from day one
• Private medical care
• Life Insurance
• Employee Assistance Program - offering independent and confidential counselling services for you and your family. You can get support for topics including family, marriage and relationships, finances, and legal issues.
• Professional trainings and qualification support
• Wellbeing Program
• Online Social Fund benefit platform
• Social, sport and integration events
• Onboarding Program for new hires

Education/Skills:

• Extensive experience with monitoring and alerting concepts
• Advanced knowledge of Splunk or similar tools
• Knowledge of infrastructure and application design principles
• Ability to work well with people in multiple areas to improve alerting and align to standards
• Experience with machine learning and AI concepts is a plus
• 7+ years experience working with automation tools
• Leadership experience required.
• Client service and interpersonal skills.
• Analytical and problem solving abilities.
• Experience driving process improvement and participating in transformative initiatives.