Client Systems Specialist

Job Description

Location: Kraków

Hybrid model: Hybrid model 3 days per week in the office /2 days for a parent of a child up to 4 years old

About the team:

We are looking for a Testing Support professional to manage and resolve incidents raised by business partners related to testing activities within test environments. This role involves owning incidents end to end and driving them to resolution.

The ideal candidate is a self‑starter with a willingness to learn applications and understand how they integrate to support business processes. Strong communication skills are essential, as the role requires clearly explaining issues and resolutions to business stakeholders.
 

Your key responsibilities include:  

• Assisting with incidents reported through coordinated test activities by Change Management, project teams as well as the client;

• Address reported incidents by engaging Systems teams to help triage and resolve the incident;

• Provide clear communication of incident resolution back to the business team reporting the issue;

• Assist in daily wellness checks of the test environment to ensure testing readiness;

• Assist in the preparation of test environments to support testing, and minimize incidents;

• Maintain incident database using Jira to track issue resolution and provide solution for future cases in a timely manner;

• Maintain databases, and support reports as needed;

• Willingness to learn web page test automation.

Desired Qualifications:

Must have:

• Basic knowledge of Java, Selenium and Jenkins

• Strong problem-solving skills

• Ability to work in an international, virtual team and act as team player

• Detail-oriented and well organized

• Strong communication and team collaboration skills

• A drive for self-improvement

• Creative mindset for coming up with new solutions to existing problems

Nice to have:

• Knowledge of tools such as Selenium and Jenkins

• Knowledge and use of qTest Test Management tool

• Knowledge and use of JIRA

What we Offer:

• To encourage cultural awareness and philanthropy, BBHers have 1 Culture Celebration Day and 1 Community Service Day in addition to their paid standard vacation allowance

• Private medical care

• Life Insurance

• Employee Assistance Program - offering independent and confidential counselling services for you and your family. You can get support for topics including family, marriage and relationships, finances, and legal issues.

• Professional trainings and qualification support

• Wellbeing Program

• Online Social Fund benefit platform

• Social, sport and integration events

• Onboarding Program for new hires