Application Production Support Specialist

Join us as an Application Production Support Specialist

Brown Brothers Harriman is currently recruiting Application Production Support Specialist to join our Infomediary Data Solutions team.  In this role you will provide application support with specific focus on the technical features of the applications in the Financial Technology area. Function as one of the key contacts for the organization on all production issues during the individuals shift. Share the responsibility for performance, reliability, and optimization for all areas of assigned applications with other members of team. Act as an owner of incidents and service requests and ensure that the resolution is provided within defined service level targets (time, quality). Respond to alerts related to applications’ availability and performance. Enhance automated health monitoring for supported applications.

The role is expected to develop a high level of expertise on all facets of assigned applications including but not limited to the physical and logical infrastructure. Will work with application development, database and systems specialists for additional support when required to supplement and expand their knowledge.

Some of your key responsibilities include:  

• Assist Production Support Team in triage of application Incidents. Based on experience and analysis will use discretion on creating short term solutions to restore service.

• Lead Incident Management efforts which include management of the Incident ticket, communication to interested parties and timely escalation and communication of issues.

• Serve as an application expert for Business requests and inquiries to ensure a timely response to business needs and questions regarding the use and capabilities of the assigned application.

• Proactively research and escalate any abnormalities to mitigate system issues and/or downtime.

• Assist with Root Cause Analysis (RCA) efforts (prioritize problems, identify, and validate RCA) and if needed identify and document workarounds.

• Develop continuous monitoring of core system functions.

• Based on the immediate need manage internal communication around Major Incidents.

Hybrid model 3 days per week in the office /2 days for a parent of a child up to 4 years

What we offer:

• To encourage cultural awareness and philanthropy, BBHers have 1 Culture Celebration Day and 1 Community Service Day in addition to their paid standard vacation allowance

• Contracts for an indefinite period, from day one

• Private medical care

• Life Insurance

• Employee Assistance Program - offering independent and confidential counselling services for you and your family. You can get support for topics including family, marriage and relationships, finances, and legal issues.

• Professional trainings and qualification support

• Wellbeing Program

• Online Social Fund benefit platform

• Social, sport and integration events

• Onboarding Program for new hires

Desired Qualifications:

• 3+ years of proven experience in systems analysis, development, or application / infrastructure support.

• Overall technical proficiency (e.g. infrastructure components, basic programming skills).

• Strong analytical and logical thinking skills

• Strong SQL skills and database design knowledge

• Splunk or similar APM/Log analysis tool knowledge (e.g. AppDynamics, Dynatrace, ELK)

• Readiness to learn and develop new skills

• Experience working with a Global team

• BA/BS Degree in Computer Science and/or related work experience

• Experience with ServiceNow is a plus

• ITIL Foundation Certification is a plus