Trackwise Support Engineer
Support
Trackwise Support Engineer
Warszawa
Type of work
Part-time
Experience
Senior
Employment Type
B2B
Operating mode
Remote
Britenet
We are a European company that has been creating world-changing solutions for over 18 years. When you join #BriteTeam, you join an international environment that supports innovation, diversity, and creativity. We believe that passion, ambition, collaboration, and expertise make the most extraordinary ideas possible.
Tech stack
TrackWise
Confluence
Jira
Job description
Online interview
Trackwise Support Engineer will join the team responsible for ensuring the interrupted functioning of the Trackwise application in the life science company.
This position predicts 1/4 FTE engagement remotely.
Our expectations:
- Strong proficiency with tools: Trackwise, Jira, Confluence
- Experience in business stakeholder management
- Ability to work effectively with support teams and service vendors
- Excellent communication skills
- Problem-solving mindset and ability to efficiently manage tickets
- Proficiency in English
Key tasks:
- Process tickets within 1st and 2nd level support
- Knowledge of Trackwise application and its architecture
- Collaborate closely with the Business Support team
- Coordinate with external vendors to resolve issues quickly
- Manage and track tickets using Jira and Trackwise
- Create and update documentation in Confluence
- Maintain regular communication with business stakeholders to ensure continuous support
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