Delivery Manager

Branchspace’s mission is to be the most forward thinking and trusted technology partner for airlines and other travel companies to break barriers of legacy systems technology and thinking and create better ways to plan, book and experience travel. We are seeking a Delivery Manager to join our team to lead activation projects of our Triplake product for clients in the EMEA region.

The role of the Delivery Manager is to:

1. Drive the successful delivery of Triplake and related products & services to key Branchspace clients; own the delivery to meet client priorities and commercial objectives whilst balancing requirements, project timing, budget, quality and performance.
2. Work closely with the Triplake Product and Engineering teams to ensure client requirements and priorities are efficiently mapped into product backlogs and sprint plans and ensure ensuring effective tracking of deliverables and their dependencies.
3. Track and report on project budget and delivery status.
4. Own the Branchspace project delivery plan and all of its associated artefacts e.g. project plan, resource plan, risk and issue register, test plan, migration/cutover plan, etc.
5. Coordinate the change management process, ensuring clients provide clear requirements, delivery teams provide timely feedback and proposals, and approved changes are effectively incorporated into the overall project plan.
6. Work with the client and steering committee to setup and manage effective project governance with a suitable level of reporting and controls. Prepare for and effective run steering committee meetings.
7. Lead by example to ensure Branchspace and external stakeholders are held to account with the timeliness of their communication and action.
8. Build strong relationships with Branchspace clients; handle client commercial discussions, proactively and constructively collaborate with Branchspace leadership to solve issues.
9. Prepare and deliver presentations suitable at senior client and Branchspace executive level.

Requirements:

1. 5+ years project management or delivery management experience.
2. Experience in customer-facing roles: e.g. co-ordinating workshops, customer interviews and presentations to senior audiences.
3. Structured thinking and strong analytical mindset, attention to detail, organisational and communication skills.
4. Expert level usage of Excel, PowerPoint, JIRA and Asana.
5. Ability to travel.
6. Experience in the airline / travel industry is desirable.