Junior Technical Support Analyst (3-5 Years Experience)

About Us:

At BMC Software, trust is not just a word - it's a way of life! We are an award-winning, equal opportunity, culturally diverse, fun place to be. Giving back to the community drives us to be better every single day. Our work environment allows you to balance your priorities, because we know you will bring your best every day. We will champion your wins and shout them from the rooftops. Your peers will inspire, drive, support you, and make you laugh out loud!

Job Description:

BMC is looking for innovative customer champions to join our unique and enthusiastic Technical Support Team helping businesses across the globe to run and reinvent. As a Junior Technical Support Analyst, you will provide customer technical support, communicate with customers and R&D to troubleshoot issues, isolate root cause, and deliver solutions or implement workarounds. The highly technical nature of our products requires an individual with a solid foundation of technical skills and an aptitude for understanding complex technical concepts.

Responsibilities:

• Be the Hero: Provide exceptional technical support via email, web, and phone, becoming the go-to person for our customers' technical needs.
• Solve Complex Puzzles: Troubleshoot and resolve intricate technical issues, ensuring our customers can rely on our products without a hitch.
• Document Your Journey: Keep detailed records of all interactions, from the initial report of an issue through troubleshooting, escalation, and resolution.
• Hands-On Experience: Install, configure, and provide feedback on software products, gaining hands-on experience with cutting-edge technology.
• Collaborate and Innovate: Work closely with Product Management and R&D to escalate issues and contribute to the continuous improvement of our products.

Required Skills:

• 3-5 years of experience in a Mainframe environment with z/OS Db2 database administration and/or system programming alongside knowledge in at least one of AMI Cloud, Compuware Upstream, Storage, Db2, DevX (ISPW), Ops and CICS.
• Good understanding of the software development life cycle and methodology.
• Strong problem-solving skills and ability to work under pressure.
• Excellent communication skills in English.

Why Join Us?

• Competitive salary and benefits.
• Opportunities for professional growth and development.
• A supportive and dynamic work environment.
• The chance to work with cutting-edge technology and innovative solutions.

Apply Now:

If you are passionate about technology and customer success, and you have the skills and experience we are looking for, we would love to hear from you! Apply today and take the next step in your career with BMC Software.