Customer Service Agent

We're firm believers that happiness is attainable for everyone. That's why we offer our customers the widest selection of home and garden furniture at attractive prices, in 19 markets across Europe, and constantly expanding our reach.

Our motto 'Delivering Happiness' isn't just a slogan. It's the driving force behind everything we do. From the happiness of our customers to the fulfillment of our employees, this philosophy guides us in every aspect of our daily work.

At Beliani, we cultivate a vibrant team spirit, where over 700 friendly and talented individuals tackle new challenges together every day.

If you thrive on continuous growth, embrace challenges, and seek a dynamic work environment - seize the opportunity to shape the future of e-commerce with us today!

Customer Service Agent

Workplace: Szczecin (PL)

Name of region: zachodniopomorskie

Why Join Us?

If you're looking for a job where you can gain valuable experience in e-commerce without the pressure of phone calls or prior experience in customer service, this is the perfect opportunity!

Responsibilities:

• Handling customer inquiries via email, chat, and social media using AI tools

• Assisting with order processing and solving customer issues

• Providing information about products and their availability

• Cooperating with departments like Logistics, Marketing, Purchasing, and Offers

Requirements:

• No prior experience required – we provide full training!

• English at B2 level (other languages are a plus)

• Basic computer and MS Office skills

• Good communication and problem-solving mindset

• Positive attitude and willingness to learn

What we offer:

• Full training provided – we prepare you for success

• Career growth – clear promotion paths and skill development

• International work environment – multicultural team and friendly atmosphere

• Stable employment – employment contract with flexible working hours

• Modern office in the heart of Szczecin – comfortable workspace with great amenities

• Competitive salary 

• Employee discounts on Beliani Group products

• Private medical care 

• Subsidized sports package

• Company events, integration days, free pizza & fruit in the office