Technical Service Owner with German

What you can expect 

As Technical Service Owner for the storage (Pure, NetApp) and backup (Dell Networker, Cohesity) services with focus on the new backup solution (Cohesity), you play a decisive role in the management of our service provider, the further development of our services and the establishment and improvement of processes. You will work closely with various internal and external teams to ensure and continuously improve the availability and quality of our services.

Your qualifications: 

• University degree in computer science or comparable professional experience. 
• Experience with NetApp and Pure storage systems.  
• Experience with the backup systems TSM, Veeam, Dell Networker, Cohesity. 
• Experience in service management in an enterprise environment 
• Strong skills in data analysis, preparation and visualization. 
• Several years of experience as a Service Owner / Product Owner or in a comparable role in the IT infrastructure environment (engineering, architecture).
• Experience with the operation of storage and backup systems. 
• Very good knowledge of German and English. 

Your tasks: 

• Control and monitor the performance of our service provider with your technical know how in the areas of storage & backup and your experience in service management.
• Develop, implement and monitor quality metrics for quality assurance. 
• Contribute to the continuous improvement and adaptation to changing requirements of the storage and backup service. 
• Carry out data analyses and create or review reports. 
• Establish and optimize processes to increase efficiency. 
• Bring in new ideas for the further development of the team and the organization, thus promoting a strong team spirit. 

What you can expect from us

We want to provide you with everything you need to succeed. To do that, we offer a bunch of benefits (depending on the type of contract chosen).

• Work-from-Anywhere in Poland: Freedom to work remotely with the option to access our modern office in central Warsaw. You could expect occasional travels (twice a year a short trip to Basel, Switzerland).
• Generous Paid Time Off: Enjoy 30 paid days off per year.
• Flexible Benefits Budget: Additional budget that can be used for both personal or professional development.
• Comprehensive Medical Coverage: Full private healthcare for you and your family, including rehabilitation, psychotherapy, and dental services.
• Home Office Allowance: Support for a comfortable and productive remote work setup.

Recruitment process overview 

• 15 min phone interview with our recruiter 
• 45/60 min video interview with Project Lead & Business Lead 
• 1 hour video interview with your future teammates 

About us 

The focus is firmly on the future at Baloise. We aim to make tomorrow more straightforward, safer and more carefree for our customers, and we are taking responsibility for this today. Baloise is more than just a traditional insurance company. Through our smart finance and insurance solutions, complemented by a whole host of innovative offerings for the home and personal transport, we offer a complete service package. Dependable support, reliable cooperation and trust-based relationships are key aspects of our stakeholder interaction. We take care of financial matters so that our customers can concentrate on the important things in their lives and can find inspiration in the everyday. Baloise, a European company founded in 1863, currently employs 8,000 people at its headquarters in Basel (Switzerland) and across its subsidiaries in Belgium, Germany and Luxembourg, Poland.