Service Owner (PostgreSQL)

What you can expect 

As the Service Owner for PostgreSQL, you'll play a central role in managing and further developing a business-critical IT service. You'll work closely with our service provider and internal specialist teams to ensure availability, stability, and quality of the service while driving continuous improvements. You'll actively shape processes, identify optimization opportunities, and implement improvements independently and you can expect a professional work environment with flat hierarchies, open communication, and opportunities to contribute your own ideas and help shape the further development of the service portfolio.

Your qualifications: 

• Several years of experience in security and compliance, handling personal data and regulatory requirements

• Proven experience working with external providers and sourcing partners

• Ability to communicate complex technical topics clearly and understandably to different audiences

• Strong conceptual skills and process-oriented thinking for sustainable IT service development

• Solid technical understanding of modern platform technologies such as Kubernetes or OpenShift is an advantage

• Very good English skills; German is a huge plus

Your tasks: 

• Responsibility for the entire lifecycle of the PostgreSQL service and alignment of strategic goals with IT and corporate strategy

• Coordination and prioritization of requirements from specialist teams in close collaboration with relevant stakeholders

• Monitoring service quality, ensuring SLA compliance, and implementing continuous improvements

• Ensuring compliance with all relevant security and regulatory requirements in cooperation with the security team

• Operational and tactical management of the external provider, including involvement in contract design and defining KPIs

• Acting as the central point of contact for specialist teams and stakeholders, representing the service in projects and committees

• Ensuring complete service documentation and responsibility for adherence to technical and organizational standards

What you can expect from us

We want to provide you with everything you need to succeed. To do that, we offer a bunch of benefits (depending on the type of contract chosen).

• Work-from-Anywhere in Poland: Freedom to work remotely with the option to access our modern office in central Warsaw. You could expect occasional travels (twice a year a short trip to Basel, Switzerland).

• Generous Paid Time Off: Enjoy 30 paid days off per year.

• Flexible Benefits Budget: Additional budget that can be used for both personal or professional development.

• Comprehensive Medical Coverage: Full private healthcare for you and your family, including rehabilitation, psychotherapy, and dental services.

• Home Office Allowance: Support for a comfortable and productive remote work setup.

Recruitment process overview 

• 30-45 min MS Teams interview with our recruiter 

• 60 min video interview with Project Lead & Business Lead 

• 60 min video interview with your future teammates 

About us 

The focus is firmly on the future at Baloise. We aim to make tomorrow more straightforward, safer and more carefree for our customers, and we are taking responsibility for this today. Baloise is more than just a traditional insurance company. Through our smart finance and insurance solutions, complemented by a whole host of innovative offerings for the home and personal transport, we offer a complete service package. Dependable support, reliable cooperation and trust-based relationships are key aspects of our stakeholder interaction. We take care of financial matters so that our customers can concentrate on the important things in their lives and can find inspiration in the everyday. Baloise, a European company founded in 1863, currently employs 8,000 people at its headquarters in Basel (Switzerland) and across its subsidiaries in Belgium, Germany and Luxembourg, Poland.S