ICT Change Manager

As an ICT Change Manager, you are responsible for authorizing, documenting, and controlling all changes to IT services, IT infrastructure, and their components (Configuration Items, CIs) throughout the entire lifecycle of changes. You are the owner of the Change Advisory Board (CAB).The main goal of Change Management is to minimize service disruptions and ensure the quality and efficiency of the change process.

Your responsibilities

• End-to-end management and monitoring of all IT-related changes to configuration items (CIs)

• Assess risks, impacts, and dependencies of planned changes

• Ensure formal accuracy and completeness throughout the entire change process

• Analyze and monitor KPIs to ensure quality and continuously improve the process

• Moderate CAB meetings and communicate with decision-makers

• Engage actively with business stakeholders and departments

• Collaborate with Service Owners as well as Incident and Problem Management

• Coordinate release planning with other business units (SBUs)

• Further develop and maintain the Change Management tool

• Promote change acceptance through targeted communication activities

Your qualifications

• ITIL 4 Foundation certification

• Basic understanding of IT infrastructure, system architectures, and operational processes

• Experience in IT Service Management and ITIL processes

• Strong analytical, planning, and problem-solving skills

• Experienced user of Power BI

• Proven experience in process control and optimization

• German language skills are an advantage

What you can expect from us

We want to provide you with everything you need to succeed. To do that, we offer a bunch of benefits (depending on the type of contract chosen).

• Paid time off: Enjoy 30 paid days off per year.

• Flexible benefits budget: Additional budget that can be used for both personal or professional development.

• Comprehensive medical coverage: Full private healthcare for you and your family, including rehabilitation, psychotherapy, and dental services.

• Home office allowance: Support for a comfortable and productive remote work setup.

• Work from anywhere in Poland: Freedom to work remotely with the option to access our modern office in central Warsaw. You could expect occasional travels to Germany.

Recruitment Process Overview:

1. 45min video call with our recruiter.

2. 1h video call with your future manager.

3. 1h video call with your future teammates.

About us 

The focus is firmly on the future at Baloise. We aim to make tomorrow more straightforward, safer and more carefree for our customers, and we are taking responsibility for this today. Baloise is more than just a traditional insurance company. Through our smart finance and insurance solutions, complemented by a whole host of innovative offerings for the home and personal transport, we offer a complete service package. Dependable support, reliable cooperation and trust-based relationships are key aspects of our stakeholder interaction. We take care of financial matters so that our customers can concentrate on the important things in their lives and can find inspiration in the everyday. Baloise, a European company founded in 1863, currently employs 8,000 people at its headquarters in Basel (Switzerland) and across its subsidiaries in Belgium, Germany and Luxembourg, Poland.