Junior IT Support Specialist

We're a tech-driven insurance company with Latvian roots, causing waves in industry with our fresh approach. Our secret? Placing people's lifestyles at the heart of our products and leveraging the power of automation. The result is an insurance experience that's as hassle-free as it gets. No need to buy and cancel policies anymore - just a simple, convenient subscription service that smoothly integrates insurance into your everyday life. Today, we are sprinkled across Latvia, Lithuania, Poland, France, Germany, Italy, and Estonia. We're all over the place, and we're just getting started. We are on a mission to redefine the way you think about insurance.

Get ready to:

• work on-site from the office and provide day-to-day IT support to employees

• deliver first-line IT support and help resolve everyday technical issues related to hardware, software, and internal systems

• create user accounts and support access management within company systems

• assist employees with Microsoft 365 tools, workplace applications, and internal systems used in their daily work

• prepare and configure laptops and workplace equipment for new employees

• support onboarding and offboarding processes from the IT side

• troubleshoot and resolve basic hardware, software, and application-related issues

• cooperate with our IT team in HQ in Riga and with other colleagues to ensure smooth day-to-day IT operations

• support the maintenance of office IT equipment such as laptops, printers, meeting room devices, and accessories

• document reported issues and support activities in internal systems
  

To fit here you'll need:

• around 1 year of experience in IT support, helpdesk, or a similar role; internships and junior-level experience are also welcome

• knowledge of Microsoft 365 and the Windows environment

• basic knowledge of Active Directory

• basic understanding of user account administration and IT support processes

• an interest in IT infrastructure and workplace technologies

• good communication and problem-solving skills

• fluency in Polish and English, used for effective day-to-day communication

• willingness to learn and grow within the IT field

Nice to have:

• basic SQL query writing skills

• experience with ticketing systems

• understanding of basic networking concepts

At Balcia, we're building a different kind of insurance company, one that moves fast, challenges the status quo, and puts people at the centre of everything we do. You'll work in a modern office in Warsaw city centre with hybrid work opportunities and occasional access to Balcia offices across Tallinn, Riga, and Vilnius. We believe flexibility helps people do their best work.

Our flat organizational structure means less bureaucracy and more ownership. You'll have the freedom to make decisions, contribute ideas, and create real impact. We trust people to take initiative and own the outcome.

We're also not big fans of "that's how it's always been done." We continuously challenge ourselves to improve, experiment, and find smarter ways of working. We call this Outsmart Yesterday.

At the same time, we believe high performance and humanity go hand in hand. We communicate openly, support one another, celebrate successes, and learn from mistakes together. That's how we stay human and keep it crystal clear.

To help you succeed, we'll provide structured onboarding, the tools you need, and opportunities to keep learning and growing throughout your journey with us.

If you're looking for a place where you can make an impact, grow quickly, and help shape the future of insurance, we'd love to meet you.