IT Analyst

Detailed description of work task to be carried out

The Senior IT Analyst is a technical expert for the applications assigned.  The Senior IT Analyst is expected to support in any technical issues with the assigned applications in production.  The Senior IT Analyst is also expected to provide expertise to the development team when new functionalities are built on top of the existing applications. What you’ll be doing: 

• When deploying fixes, preventive changes or minor enhancements, you check that the developers and testers have prepared the change, you plan and schedule the deployment steps and you coordinate the actual deployment and verify that the deployment was successful.  

• When a new application or a major upgrade is needed, you will be co-operating with development project. You will review requirements and designs to make sure that they will result in easy to maintain solution, receive training and documentation, contribute to go-live rehearsals and in the deployment and, finally, take responsibility of running the production. 

• When a production incident occurs: You will collect system logs, monitoring data and other information, you will estimate the impact, invoke more support staff if needed, propose solutions and verify that the IT service has been recovered and restored.  

• Continuously improving the IT service that we provide: You participate in root cause analysis meeting after incidents and propose preventive measures to avoid recurrence, you identify ways to improve production stability and efficiency and you participate in discussions on how we can improve our tools, processes and daily practices.

Senior IT Analyst is responsible for:

• Having in-depth knowledge of the applications they support and contribute to all processes related to maintenance and operations. Application specific training will be provided. 

• Have knowledge to understand the technical impact of an incident and prioritize maintenance work accordingly. 

• Work in close collaboration with other stake holders from the inception of a project/change till the time it is live in production. 

Must-have knowledge and experience

• Industry Experience: Previous experience in banking or financial services, with specific exposure to payments processing and account management systems

• Learning Mindset: Demonstrated commitment to continuous professional development and staying current with industry trends and technologies

• Communication Skills: Excellent written and verbal communication skills in English, with the ability to articulate complex technical concepts clearly

• Technical Proficiency: Working knowledge of Splunk for data analysis, monitoring, and troubleshooting along with foundational SQL skills for database querying and data manipulation

• Able to work independently with defined problems on a highly complex level within specific platform and competence area.

Nice-to-have knowledge and experience

• Are familiar with some of the infrastructure or middleware technologies that our applications use such as Docker, Kubernetes, SQL database, Splunk, AppDynamics, Grafana, PowerBI

• Are experienced in incident handling, problem management and change management; preferably using ITIL framework.

• Have good working knowledge of how IT systems are deployed and how monitoring and logging is used when running critical systems in production.