Customer Success Engineer

Customer Success Engineer (Observability / Platform)

We are looking for a Customer Success Engineer to support the adoption and effective use of an internal observability and event management platform.

This role requires a solid technical background and focuses on working closely with internal teams to design, implement, and optimize monitoring and alerting strategies across distributed systems.

Responsibilities:

• Support onboarding of applications and services into the observability platform (logs, metrics, alerting, event management)

• Help define and implement monitoring strategies, including dashboards, alerting rules, and SLOs / SLIs

• Analyze system behavior using telemetry data (logs, metrics, traces) to support troubleshooting and improve visibility

• Translate business and operational requirements into technical observability solutions

• Work with engineering teams to ensure proper instrumentation and integration with monitoring tools

• Handle incident analysis and troubleshooting (L1/L2 support) using observability data

• Contribute to improving platform processes, documentation, and onboarding standards

• Support adoption of best practices in observability, reliability, and event management

Requirements:

• Experience in DevOps, SRE, Platform Engineering, or Technical Support (L2/L3)

• Solid understanding of observability concepts: logs, metrics, traces, alerting, SLO/SLI

• Hands-on experience with tools such as Grafana, Datadog, Prometheus (or similar)

• Understanding of distributed systems and application architectures

• Ability to troubleshoot issues using monitoring and telemetry data

• Experience working with cloud environments (AWS, Azure, or GCP)

• Experience interacting with stakeholders and translating requirements into technical solutions

• Strong problem-solving skills and willingness to work on operational tasks

Nice to have:

• Experience with event/incident management platforms

• Exposure to CI/CD pipelines or infrastructure automation

• Familiarity with instrumentation practices (e.g. OpenTelemetry)

• Experience in internal platform or developer tooling environment