Forward Deployed Engineer

At AVSystem, we are a Polish-based company behind a telco industry-leading Unified Management Platform (UMP) product allowing Communication Service Providers automatic setup, upgrades, and monitoring of millions of their client routers.

We are seeking a dedicated Forward Deployed Engineer with a programming & networking background. Your role will focus on:

• Bridging the gap. You will serve as a critical bridge between CSP's products and its practical application within diverse customer environments.

• Writing code & configuring our platform to customize it to our customers’ needs.

This role is onsite / partially remote, Kraków preferred

Key Responsibilities:

• Writing code and platform configuration during project delivery

  • Write project-specific code in our platform GUI to facilitate router configuration

  • Implement REST APIs (servers & clients) integrations with external systems

  • Configure our platform GUI to display, monitor and report on router KPIs

  • Report to Solution Architect and work with Software Engineers (code reviews)

• Post-delivery technical support

  • Support integrations you've implemented, work with 1st & 2nd lines of support teams to diagnose, troubleshoot, and resolve issues effectively and promptly

  • Ensure documentation & knowledge transfer to customer & support teams

• Customer engagement

  • Work closely with customers to understand their specific challenges and pain points

  • Tackle complex technical problems and implement solutions for production environments, often involving AI models or large-scale data pipelines.

Qualifications:

• Fluency in programming is a must

• Bachelor’s degree in Information and Communication Technology (preferred) or Software Engineering / IT / Electronics and Telecommunications

• Proficient in at least one programming language (Python preferred)

• Willing to learn in-house Scala-based functional language

• Experience in writing REST API integrations (both client & server-side)

• Familiarity with networking concepts: firewalls, IP, WLAN, TCP/UDP, HTTP(S), SNMP

• Basic Linux system administration skills such as gathering logs, executing scripts, familiarity with CLI tooling (curl, ssh, ss, tcpdump, traceroute, ping)

• Professional experience in Software Engineer role

• Fluent in English (B2/C1)

• Personality:

  • You’re a rapid learner, analytical, and detail-oriented, excelling in solving complex problems independently within evolving requirements

  • You are comfortable and effective in communicating directly with customers, adept at listening and clarifying their needs and expectations

  • You’re capable of managing deadline pressures & context-switching to progress on multiple projects during a week

• [Nice to have] Experience in network-related role with integrated multi-system environments

• [Nice to have] Past positions in telecom domain (ACS, NMS, OSS, BSS know-how)

What we offer:

• You’ll have a chance to deepen your expertise in maintenance to help us shape the way we deliver & support critical applications for telecommunications companies

• You’ll help us grow a leading technology IoT / device management company that creates software used by tier-1 telcos (e.g. Orange, Vodafone, AT&T, TMobile) around the world and makes Internet connection possible for millions of end-users

• Some usual stuff: 

  • Open-source contribution opportunities

  • A MacBook Pro / ThinkPad with 2 monitors

  • Company events and team building activities

  • Multiple career paths and employee development options – we want you to develop into a tech lead in the future, but we’ll support you in getting another dream role in software engineering, site reliability, management, product development or sales

  • Hybrid mode of work

  • Training and conferences

  • Onsite gym and chillout space

  • Multisport card

  • Medical care

  • Kitchen full of snacks and treats (including Good Lood ice cream)

  • Car parking area and bike room

  • A relaxed work atmosphere – no dress code, no open space

Come join the best!