First Line Support Engineer (IoT)

First Line Support Engineer (IoT)

Join our team as a First Line Support Engineer and help ensure the performance and reliability of IoT solutions used by enterprise customers around the world. This role is a great opportunity for students and early-career engineers who want to gain hands-on experience in technical support, networking, Linux environments, and enterprise IoT systems, while building a strong foundation for future business or technical roles within the organization.

Key responsibilities

• Perform 1st line support duties, including prioritizing and acknowledging support tickets.

• Help troubleshoot basic application, connectivity, and IoT-related issues using internal documentation and support practices.

• Escalate complex issues to 2nd/3rd line support and collaborate with internal teams to ensure resolution.

• Maintain and contribute to our knowledge base by documenting common issues and solutions.

• Provide excellent customer service through effective communication and issue resolution.

• Once you are fully onboarded and confident in your responsibilities, you will participate in a 24/7 on-call rotation – this is an additional paid opportunity. Actual interventions are rare, so most of the time it mainly involves monitoring and being on standby.

Requirements

• Student or recent graduate in computer science, telecommunications, engineering, or a related field.

• Fluent Polish (C1) and English (B2+).

• Basic knowledge of networking concepts and protocols (DNS, DHCP, HTTP(S), TCP/UDP).

• Basic familiarity with Linux systems, command line tools, log analysis, and script execution.

• Interest in IoT technologies and technical support.

• Strong analytical and problem-solving skills.

• Good communication skills and willingness to work with customers.

• Ability to manage multiple tasks in a dynamic environment.

Nice to have

• Knowledge of IoT devices and protocols.

• CCNA certification or equivalent networking expertise.

• Experience with IT monitoring tools and REST API integrations.

What we offer

• Hands-on experience with critical IoT applications used by leading global enterprises.

• Opportunities to grow in a leading Polish company and contribute to its global success.

• A dynamic and supportive work environment focused on innovation and learning.

• Professional development opportunities, including training and conferences.

• The usual stuff, such as

  • Flexible working hours and the possibility to work part-time alongside your studies

  • Medical care

  • Multisport card

  • Kitchen full of snacks and treats (including Good Lood ice cream)

  • Car parking area and bike room

  • A relaxed work atmosphere – no dress code, no open space