Salesforce Business Analyst

Business Analysis & Initiative Support
- Perform business analysis work ahead of the Core Team, clarifying requirements, scope, and impacts
- Translate business needs into clear, structured input for platform and initiative work
- Support initiative planning, preparation, and follow‑up activities
- Collaborate with product, platform, and technical roles to ensure shared understanding

Data Analysis & Data Quality
- Analyse production Salesforce data to support operational needs and initiatives
- Identify data quality issues, trends, and improvement opportunities
- Perform data merging activities in Salesforce, ensuring accuracy and compliance with platform standards
- Support reporting, analysis, and insight generation related to initiatives and core platform work

Operational Support
- Support operations work connected to initiative delivery, including analysis, validation, and preparation tasks
- Assist with ongoing platform support activities where analysis or data expertise is required
- Help ensure stable and predictable operations alongside initiative execution

Platform & Collaboration
- Work within a centralised Salesforce platform team, supporting multiple business domains
- Participate in cross‑platform initiatives involving Salesforce and connected systems
- Contribute to improving ways of working, documentation, and analytical practices within the team

Required Qualifications:
- Salesforce Administrator Certification (minimum requirement)
- Experience working with Salesforce production data
- Strong background in Business Analysis and/or Data Analysis
- Experience performing data merging and data quality activities in Salesforce
- Ability to analyse complex data sets and translate findings into clear insights

Key Skills & Competencies:
- Business analysis and stakeholder collaboration
- Data analysis, validation, and interpretation
- Understanding of Salesforce data models and platform concepts
- Structured, analytical, and detail‑oriented mindset
- Ability to work across teams and initiatives in a complex enterprise environment
- Strong communication skills, both written and verbal