In our work environment, communication, friendly relationships and mutual support play a crucial role in our projects being successful and our customers being satisfied. If you are a team player, you like collaborating with others and you feel that the work floor is also a place to set up long-lasting friendly relationships with other colleagues, then Aspire is the right place for you.
Personal growth of all our colleagues is a part of our culture. We provide a lot of opportunities to gain new knowledge and experience including trainings, workshops, conferences, knowledge sharing meetings and peer reviews. We are a people-centric company and believe that if our people grow, we grow with them.
What we offer:
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Want to know more about our Power Club? Click here.
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Your role in the team will include:
- Working cross functionally with customers and partners to address complex customer questions and drive incidents to resolution.
- Troubleshoot, isolate and resolve container orchestration/management issues, specifically Docker and Kubernetes.
- Troubleshoot, isolate and resolve complex application deployments issues.
- Analyze and categorize customer interactions trends to provide accurate and meaningful feedback to Engineering and SRE organizations.
- Build knowledge base articles.
- Participate in post mortem reviews, and drive ongoing improvement
- Obsessing over minute details to drive operational excellence in every aspect of their work
- You will be expected to make meaningful and significant contributions to company development of objectives and goals
- You will work on complex issues, analyzing situations or data that require in depth evaluation
- Your expertise and discretion will be required to think outside the box and resolve highly complex issues in creative and effective ways
We are looking for you if you have:
- Several years of Experience in supporting highly scalable applications and web services
- Hands-on experience with open-source technologies such as Kubernetes, Docker, Spark, Kafka, etc.
- Comfortable working with a very technical customer base
- Comfortable providing a wide range of support, from simple issue resolution to end to end on-boarding
- Strong familiarity with modern server technologies and architectures
- Strong attention to detail
- Excellent analytical capabilities
- Passionate about Technical Support
- Strong Communication skills
- Strong experience with troubleshooting
You should choose Aspire because
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almost 50% of all our colleague are on a senior level or higher so there is always someone to learn from,
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24% of our colleagues have been part of Aspire for longer than 5 years,
- you can work fully remotely, full-time from the office or in a hybrid model,
- we understand that introducing time pressure and stress is NOT the way to go,
- we believe friendly atmosphere, flat company structure and making sure work is fun is what is key to success,
- we love sports! See our Power Club,
- we provide you with continuous feedback on the things you do right and the things you could potentially improve
Our colleague Joachim will guide you from the moment you apply and will support you throughout the whole recruitment process.
If you have any questions before you decide to apply please reach out to him by phone: (+48) 514 555065
We really hope you become our new colleague soon and we will have a great time together!