Service Designer

As a Sr. Service Designer, you will:

Discover Scenarios Across Business Units

Conduct stakeholder interviews, contextual inquiries, and observational research to uncover how work gets done.

Document existing workflows, user interactions, and system dependencies in detail.

Identify key scenarios where effort, time, or cost inefficiencies exist.

Capture both explicit processes and informal workarounds that reveal friction. Generate Insights Through Analysis

Analyze interview data, workflow documentation, and operational metrics to identify patterns.

Create service blueprints, journey maps, and process models that visualize the as-is experience.s

Map pain points, enablers, and hidden dependencies that impact efficiency.

Synthesize findings that show how experience, process, and technology intersect.

Identify Opportunities

● Translate insights into initial opportunity themes and "How might we..." statements.

● Collaborate with Lead Service Designer to refine and prioritize opportunities.

● Support the development of opportunity frameworks and readiness assessment.s

● Partner with UX Designers to illustrate opportunities through visual concepts.

Visualize Findings

● Create visual artifacts, service blueprints, journey maps, process flows, and insight summaries.

● Develop clear documentation that supports insight decks and opportunity portfolios.

● Contribute to workshop materials and stakeholder presentations.

● Ensure all visual outputs are clear, accurate, and compelling.

Collaborate Across Disciplines

● Work closely with Business Analysts to validate findings with operational data.

● Partner with UX Designers to translate service-level insights into experience opportunities.

● Support workshops and synthesis sessions with prepared materials and facilitation.

What You Bring

Essential:

● 5–8 years in Service Design, CX Strategy, UX Research, or Business Consulting

● Strong skills in qualitative research, synthesis, and systems mapping

● Proven ability to document complex workflows and create service blueprints

● Proficiency in visual communication and structured documentation

● Comfortable navigating ambiguity and working independently within a guided scope

● Strong collaboration skills across design, business, and technology teams

● A portfolio or case studies that show how your strategic thinking delivered tangible business value.

You'll Stand Out If You Have:

● Experience conducting discovery in enterprise or transformation settings

● Background in business process analysis or operational consulting

● Experience working in cross-functional or consulting team environments