Senior Specialist - Delivery Lead M365

Are you passionate about modern workplace technologies and eager to make an impact in a global M365 enterprise environment?

Join Arla’s IT organization in Gdańsk and take a leading role in ensuring reliable, secure, and efficient delivery of Microsoft 365 services to thousands of users worldwide.

About the role

We’re looking for a Delivery Lead for the M365 area in Gdańsk, Poland.

In this role, you will be responsible for coordinating project and operations deliveries within Arla’s global Microsoft 365 environment.

You’ll collaborate across IT — from architects and security experts to adoption specialists, developers, engineers and vendors — ensuring that every delivery in the M365 area runs seamlessly and delivers value to Arla’s global users.

You’ll play a key role in planning, coordinating, and facilitating deliveries across Teams, SharePoint, Exchange Online, OneDrive, and related collaboration technologies that connect our global workforce.

How you will make an impact

You will act as the bridge between business needs, IT operations, and delivery execution — ensuring that the M365 area delivers measurable value to Arla.

Your focus will be on coordination, service quality, and proactive improvement of collaboration tools used daily by thousands of colleagues.

You will:

• Coordinate and facilitate project scope, backlog, milestones but also service deliveries within the M365 area

• Ensure alignment between product, operations, and business goals.

• Manage delivery plans, resource allocation, and vendor contributions in collaboration with the Head of Product.

• Monitor SLA, KPI, and cost performance to secure delivery excellence.

• Collaborate with Delivery Partners, Architects, and technical specialists to improve reliability and user satisfaction.

• Support adoption and usage of M365 tools across Arla through structured delivery and stakeholder engagement.

• Apply fit-for-purpose delivery methodologies (Agile, Kanban, DevOps) for efficient execution.

What will make you successful

You are a structured, proactive professional who thrives in coordination and delivery roles. You understand both technology and people — and you can translate complex requirements into actionable delivery plans.

You have:

• Proven experience in IT project delivery coordination or service management, ideally in a large enterprise environment.

• Strong knowledge of Microsoft 365 technologies such as Teams, SharePoint Online, Exchange Online, OneDrive, and correlated.

• Understanding ITIL, SLA/KPI frameworks, and vendor management principles.

• Familiarity with Agile or DevOps delivery models.

• Excellent stakeholder and communication skills in English.

• A structured, analytical mindset and a passion for continuous improvement.

What do we offer?

At Arla, you’ll join a supportive, collaborative, and forward-thinking IT community of over 300 professionals in Gdańsk.

• Structured onboarding and training with industry experts.

• Financial support for ongoing education and certifications.

• Flexible working hours and hybrid work options.

• Employee Assistance Program (legal, psychological, health, and financial).

• Home office kit (monitor, laptop, keyboard, mouse, headset, webcam).

• Referral program with rewards for bringing in great talent.

Shape the Future of Dairy  

Arla is a global leader in the dairy industry, committed to producing high-quality products while championing sustainability and innovation. We're passionate about people and our planet, striving to unleash the full potential in each of us. Our goal is to make healthy dairy nutrition and good food habits accessible to all. Join us at Arla Foods and become part of a worldwide cooperative dedicated to making a significant impact on the planet and steering the dairy industry towards a sustainable future. 

We are devoted to creating a workplace where everyone feels valued and empowered to bring their authentic selves to work. Diversity and collaboration are key to our success, propelling us to new heights in the dairy industry.

Shape the Future of Dairy

Arla is a global leader in the dairy industry, committed to enabling good food choices that make life better, providing people with natural, sustainable nourishment, while taking care at every step to ensure Arla is a choice they can feel good about. If you are looking to shape the future with an ambitious global cooperative that truly cares about your growth, where everyone feels valued and empowered, and collaboration is the core of culture, Arla is a choice you can feel good about.