Implementation Consultant

Archdesk is a next-generation ERP platform for construction companies delivered in a SaaS model.We’re powering some of the most ambitious construction projects across the UK, Europe, and the UAE from global players to innovative subcontractors helping them transform the way they work.We’re on the lookout for a Technical Implementation Consultant to join our growing team. In this role, you’ll be at the heart of business analysis, implementation, and configuration of the system, empowering customer success strategy, solving problems, and ensuring that our clients get maximum value from Archdesk. If you’re curious, analytical, and love turning complexity into clarity, this could be your next big move.

About YouYou’re not just technical, you’re a problem solver and a communicator who knows how to build trust with customers. You’re a solution expert, but also consult new requirements to come up with best practices and have a strong impact on shaping the product. You thrive in dynamic environments, are proactive, and take pride in delivering work that makes a real impact. Specifically, you bring:

• Strong analytical and problem-solving skills

• Confidence in communicating with customers at all levels

• A customer-first mindset – always focused on delivering value

• Solid understanding of software development principles

• Good technical skills and ability to simplify complex solutions

• Familiarity with the SaaS model

• Keen attention to detail and organisational skills

• Proactivity and independence in planning your workload

• Project management practices

• A strong work ethic

About the RoleAs a Technical Implementation Consultant, you’ll be the go-to expert ensuring customers unlock the full potential of Archdesk. Your responsibilities will include:

• Configuring and implementing software to match customer needs

• Analysing customer data for quality and readiness

• Delivering training sessions to help clients adopt custom setups

• Driving customer success by solving problems and supporting outcomes

• Monitoring accounts to maintain high customer satisfaction

• Handling technical queries during implementation

• Collaborating with our Product & Tech Teams to align customer needs with our roadmap

• Supporting internal process improvements within the Implementation Team

What We Offer

• Comprehensive onboarding and effective learning path

• A team where you can grow and strongly contribute

• Company share options plan – the opportunity to become a shareholder

• A truly international environment with career opportunities across borders

• The chance to be part of a fast-growing global start-up

• Continuous learning and professional development opportunities

• A diverse, collaborative team where your work makes an immediate impact