Support Engineer (with some DevOps responsibilities)

Apriorit is a software engineering company, established in 2002, with significant experience in system programming, cybersecurity, reverse engineering, SaaS/Web, blockchain-based solutions, and Artificial Intelligence. 

Working with high-profile clients (including several Fortune 500 companies), we established high standards of software development, communication and effective teamwork.  

We have headquarters in the US with offices in Poland and Cyprus and three R&D offices in Eastern Europe. Our team consists of more than 400 specialists, and we help tech companies around the world turn their challenging ideas into secure and viable products. 

We are looking for a talented Middle Support Engineer (DevOps) to contribute to our innovative projects and ensure seamless deployment and operations of systems on the client's product. 

Job description  

It is an opportunity to work on a project with a leading fintech company specializing in the investment sector. Our team operates with a structured approach, adhering to predefined workflows for interactions, task handling, and issue resolution.  

Key duties: 

• Act as a point of contact for Tier 1 engineers in the following capacities: 
• Providing guidance and supervision for technical choices and problem-solving efforts 
• Advanced troubleshooting of issues related to Linux, Kubernetes, AWS, file systems, and virtualization 
• Developing technical runbooks for common issues/tasks 
• Manage and oversee a hybrid data center and cloud infrastructure designed for high availability, including: 
• An infrastructure comprising server hardware, Linux and Windows OS, Kubernetes, AWS services, file services, backup solutions, and virtualization 
• Ensuring proper monitoring, logging, capacity planning, and reporting for systems and services 
• Automating system setups and regular maintenance and management tasks using tools like Ansible and Terraform 
• Maintaining system configurations to uphold their integrity as per defined standards 
• Participate in Daily Scrum, Sprint Review, and Sprint Retrospective sessions 
• Handle the team’s ticket queue by prioritizing and promptly addressing a wide array of requests and trouble tickets in a 24/5 environment, escalating when necessary to Engineering and Development teams 
• Apply effective project management practices for requirement definition, implementation, and documentation 
• Assist in transitioning from Windows to Linux infrastructure 
• Create and update comprehensive documentation 
• Contribute to infrastructure-related projects 

Skills and experience we need:  

• At least 3 years of experience in Linux administration within an enterprise environment (preferably RHEL/CentOS based), with a focus on monitoring and troubleshooting 
• Windows Active Directory services administration  
• Understanding of main principles of fault-tolerant network solutions  
• Python/Bash/Powershell scripting 
• Kubernetes knowledge  
• English level – upper-intermediate+, conversations with clients in English.

Nice to have:   

• Ansible knowledge 

Perks and benefits:  

• Onboarding: Made for quick and effective adaptation to the company;  
• Remote work from any cities or office in Poznan;  
• Full-time working day, work hours 14:00 - 23:00 in Poland.
• 20 working days of paid annual leave;  
• Paid sick leaves;  
• We provide the necessary equipment - a laptop, monitor, additional accessories;  
• Attractive salary adapted to your experience;  
• Career advancement and professional growth;  
• Еqual opportunity policies/ fair working practices;  
• Personalized learning approach (mentoring, internal courses, knowledge sharing);  
• Opportunity to develop your competencies - an experienced team, regular 1: 1 with a manager as well as development plan tailored to your needs;  
• High-profile customers;  
• Free corporate English lessons. 

If you are interested in this position, please send us your detailed CV in English.  

Apriorit – A Priority Choice!