IT Specialist - Technology Support

Aon sp. z o.o.

IT Support Engineer - Technology Support

End user support role will be based in Shared Service Center Krakow that have around 1700 employees. This is business strategic site for Aon. Our office is located in Krakow and this is a hybrid role.

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

What the day will look like

• Supporting and maintaining all deskside technologies.

• Supporting deskside equipment relocation and provisions – moves, ServiceNow requests etc.

• Responsibility for deskside asset management activity following strict procedures and processes in relation to hardware movements, installations, and recoveries.

• Managing stock control at all offices, ensuring appropriate levels of IT stock are held.

• Managing the movement of deskside hardware between offices.

• Assisting in maintaining security over Aon IT hardware assets.

• Prioritizing workload and managing colleague expectations.

• Proactively participating in internal meetings.

• Handling the recycling of all redundant deskside IT equipment and technologies, ensuring correct disposal processes according to WEEE regulations.

• Assisting in maintaining full legal complicity of Aon installed software.

• Participating in training to add to the overall skill levels of the Colleague Technology Services team.

• Where Tech Bars are in operation, providing L1 and L2 support at the tech bars as and when required.

• Analyzing and producing data for Aon managers, as required.

• Creating and maintaining documentation for all future and existing IT policies, procedures, and for the knowledge base.

• Ensuring technology support meets the customer requirements as defined in the Service Level Agreements.

• Playing a key role in the adoption and promotion of new technology.

• Responsibility for ensuring close working relationships are established and maintained with peers within Aon Technology as required.

Skills and experience that will lead to success

• Experienced in troubleshooting Microsoft Windows and Office applications issues

• Knowledge of Active Directory

• ITIL Foundation Level Certification – nice to have

• Knowledge of networking technologies – desirable

• English (B2 level is a minimum)

• Strong inter-personal skills to work with a multitude of teams

• Strong communication and teamwork skills

• Strong Analytical and Problem Skills

• Excellent Time Keeping skills

• Self-motivated individual capable of delivering results in both team or solo project environments

How we support our colleagues

In addition to our comprehensive benefits package, we encourage an inclusive workforce. Plus, our agile environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions for our colleagues as well.

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative and inclusive workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.

We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email ReasonableAccommodations@Aon.com

Please attach CV in English only.

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