Quality Assurance with German

Title: Quality Assurance with German

Location: Kraków

We work: on site

Recruitment process: online

RESPONSIBILITIES:

• Analyzing trends & report Quality performance and undertake or recommend corrective actions
• Establish procedures for handling data and performance reporting & continuously improve them
• Report team performance to internal and external stakeholders
• Act as a contact point for the managers (both internal and external for all the Quality-related queries
• Pick up process gaps & collaborate with managers to formulate solutions
• Work closely with the teams to achieve quantitative & qualitative goals as per the SLA 
• Drive efficiencies to reduce costs, improving productivity and improving teams' performance
• Ensure regular meetings with QA Team & TLs to keep them informed of any updates received

REQUIREMENTS:

• Proven experience in providing Quality Assurance/Training support in BPO environment.
• Very good command of German language and English language (at least C1)
• Analytically-minded, logical thinker with strong problem solving skills and ability to identify process gaps and areas for improvement.
• Very good communication skills – ability to build effective relationships at all levels

Why apply for an Antal job offer?

When your application is successful, you will be supported by a dedicated Consultant who will stay in regular contact with you (via email or phone), help you prepare for interviews with your future employer, and ensure a smooth and professional recruitment process.

About Antal

Antal is a leading recruitment and HR advisory company, present in Poland since 1996 and later expanded to the Czech Republic and Hungary. Across the CEE region, we employ around 150 professionals who deliver a full range of services – from specialist and executive recruitment, employee outsourcing and HR consulting, to employer branding and market research.

Our division-based structure combines deep industry expertise with functional specialisation, enabling us to provide tailored solutions for companies in every sector. We act as a trusted partner for both employers and candidates, sharing our knowledge and guiding them through every stage of the talent journey. We connect exceptional people with the right opportunities and help organisations build successful teams.

Discover our latest job openings: https://en.antal.pl/candidates Follow us on LinkedIn: https://www.linkedin.com/company/antalpoland