Product Manager - Operations Platform

Flexible working hours in an office first model (4/1) that depend on you and your team. Starting later or finishing earlier? No problem! Work hours keep pace with our lifestyles and can start between 7 a.m. and 10 a.m.

We are looking for a passionate and proactive Product Manager with a strong focus on user experience to drive crucial functionalities for Allegro users. This role will be responsible for designing and delivering solutions in the area of Customer Experience on the platform (e.g., contact channels, quality management and monitoring, contact automation, survey research management, customer relationship management). The team is working in parallel on new implementation projects as well as maintaining and optimizing several, already implemented services and solutions. You will be in charge of working with stakeholders and product and engineering teams to deliver value for users and shape their experience on Allegro.

What's in it for you:

• Flexible working hours in the hybrid model (4/1) - working hours start between 7:00 a.m. and 10:00 a.m. We also have 30 days of occasional remote work.

• Long term discretionary incentive plan based on Allegro.eu shares (restricted stock units).

• Annual bonus based on your annual performance and company results.

• Well-located offices (with e.g. fully equipped kitchens, bicycle parking, terraces full of greenery) and excellent work tools (e.g., raised desks, ergonomic chairs, interactive conference rooms).

• A 16" or 14" MacBook Pro or corresponding Dell with Windows (if you don't like Macs) and all the necessary accessories.

• A wide selection of fringe benefits in a cafeteria plan - you choose what you like (e.g., medical, sports or lunch packages, insurance, purchase vouchers).

• English classes that we pay for related to the specific nature of your job.

• A training budget, inter-team tourism (see more here), hackathons, and an internal learning platform where you will find multiple trainings. 

• An additional day off for volunteering, which you can use alone, with a team, or with a larger group of people connected by a common goal. 

Social events for Allegro people - Spin Kilometers, Family Day, Fat Thursday, Advent of Code, and many other occasions we enjoy.

And that's just the beginning! You can read more about the benefits here.

#goodtobehere means that:

• You will join a team you can count on - we work with top-class specialists who have knowledge- and experience-sharing in their DNA.

• You will love our level of autonomy in team organization, the space for continuous development, and the opportunity to try new things. You get to choose which technology solves the problem and you are responsible for what you create.

• You will value our Developer Experience and the full platform of tools and technologies that make creating software easier. We rely on an internal ecosystem based on self-service and widely used tools such as Kubernetes, Docker, Consul, GitHub, and GitHub Actions. Thanks to this, you can contribute to Allegro from your very first days on the job. 

• You will be equipped with modern AI tools to automate repetitive tasks, allowing you to focus on developing new services and refining existing ones (also leveraging AI support).

• You will create solutions that will be used (and loved!) by your friends, family and millions of our customers.

• You will meet the Allegro Scale, which starts with over 1000 microservices, an open-source data bus (Hermes) with 300K+ rps, a Service Mesh with 1M+ rps, tens of petabytes of data, and production-used machine learning. 

• You will become part of Allegro Tech - We speak at industry conferences, cooperate with tech communities, run our own blog (it's been over 10 years!), record podcasts, lead guilds, and we organize our own internal conference - the Allegro Tech Meeting. We create solutions we love (and can) to talk about! 

Send us your CV and… see you at Allegro!

We are looking for people with:

• Proven experience as a Product Manager or similar role in project management (product discovery, creating product strategy, roadmapping, resource planning, risk assessment, stakeholder cooperation).

• Experience in designing and implementing changes based on A/B testing and data analysis.

• Exceptional problem-solving abilities and strong decision-making skills.

• Excellent interpersonal, communication, and stakeholder management skills.

• Experience with Agile and waterfall methodologies and managing product backlogs.

• Ability to see the product through the eyes of the users and understand their needs.

• Fluent in Polish and English.

• Experience in AI/ML solutions (not a must, but beneficial given our strategic direction to leverage AI for data extraction, enrichment, compliance, and name quality assessment)