Country Manager

ALCOR is a growing tech company that offers an all-in-one-place solution for tech product companies to build their software R&D centers from 0 to 100 developers in LATAM and Eastern Europe.

Our clients: People ai, Grammarly, BigCommerce, Ledger, Sift, and many others.

We are looking for a Country Manager to become a trusted partner to our international clients, act as their COO, helping them to launch and scale operations from scratch, entering new markets (Eastern Europe & LATAM), and building smooth, scalable processes.

What tasks await you:

1. Represent Alcor on the local market and serve as Alcor's regional ambassador, providing deep insight into the regional IT ecosystem, business culture, and regulations.
2. Act as the primary point of contact for clients cultivate strong, long-term partnerships and proactively identify client needs.
3. Lead operational setup including presenting the location, sourcing top-tier vendors, office setup, procurement, insurance, etc.
4. Coordinate onboarding, offboarding, and payment processes for the clients local team.
5. Ensure seamless cross-functional collaboration work closely with legal, finance, and recruitment teams to deliver WOW-level service.
6. Support pre-sale activities: participation in intro calls with prospective clients to represent your region and showcase local expertise.
7. Drive business growth by expanding client accounts in your region.

Requirements:

1. 3+ years of experience in a client-facing role: Customer Success / Support , Account Manager.
2. Deep understanding of the local tech market including market pros and cons, trends, talent pool, local IT hubs, onboarding, and offboarding procedures.
3. Fluent English communication both verbal and written.
4. Strong customer focus with a WOW-service mindset.
5. Analytical mindset, proficient in Excel, and confident using data to drive insights and decisions.
6. Proactive and adaptable thrives in a fast-paced, dynamic environment and can independently manage tasks across time zones.

We also offer:

1. An exciting, dynamic job with the opportunity to grow and learn.
2. Working only with product IT companies that have innovative projects and advanced technologies.
3. 20-day paid vacation, 100% paid sick leave.
4. Additional days off for special occasions, all national holidays off.
5. Compensation of medical insurance.
6. Flexible working schedule.
7. Remote work.
8. IT Kit.
9. Professional education, training courses, and conferences (on the basis of work performance).
10. A warm atmosphere of young and proactive people, corporate events, and team building.

If you are interested in the position, please send your CV.

We'd love to meet you!