Junior Cloud Support Analyst

As a leading Software-as-a-Service (SaaS) provider for the general insurance market, Acturis supports more than 100,000 users across over 40 countries, delivering technology that helps insurers operate more efficiently, make better decisions and grow their businesses. Our scale, international reach and long-term partnerships with clients are the result of continuous innovation and a strong focus on quality - but above all, they are built on people.

At Acturis, we believe that great products are created by empowered teams. That’s why we strive to build an open, collaborative and inclusive workplace where knowledge is shared, ideas are encouraged and individual contributions truly matter. Our commitment to our people has been recognised with the Great Place to Work certification, reflecting the positive, supportive and inspiring environment we create every day.

From the very beginning, we invest in your success. We offer an exceptional onboarding experience, supported by a structured learning process, clear development pathways and high-quality training programs designed to help you quickly feel confident in your role and continuously grow your skills. Whether you are learning new technologies, understanding complex systems or developing professionally, you will be supported at every stage.

We also believe that potential matters more than experience. If you are looking to take your first steps in the IT industry, motivation, curiosity and a willingness to learn are what truly count for us. We value people who want to develop their skills, work as part of a team, think analytically and take ownership of the projects they contribute to. You will have the opportunity to work in an international environment, collaborate with colleagues from different backgrounds and create solutions that genuinely help our customers.

If you are looking for a place where you can grow, make an impact and be part of a supportive, forward-thinking organisation, Acturis is the place for you.

◆ Responsibilities: 

• Provide support through a dedicated helpdesk for the Global Private Cloud infrastructure used by development teams, 

• Triage new and updated requests from other teams, resolving or escalating as needed, 

• Communicate and coordinate with developers on urgent requests, 

• Coordinate incident responses, 

• Monitor and evaluate the health of the cloud platform. 

◆ Requirements: 

• Completed higher education, 

• Very good spoken and written English (minimum B2), 

• Strong communication skills and ability to work effectively in a team, 

• Familiarity with Windows or Linux network operating systems, 

• At least one year of experience delivering excellent client service in a customer service role, 

• Curiosity about the inner workings of an international private cloud platform supporting thousands of users. 

◆ Our offer? 

• Stable employment based on an employment contract - we make sure that everyone in the company can build their work-life balance. 

• Opportunities for development - courses and training (language, technical, soft), as well as a company library. 

• Feedback - up to 6 times a year to help you understand what you are doing well and what are your areas for development. 

• Gain experience - you will grow under the guidance of a mentor who will support you with your onboarding and share their experience and knowledge. 

• Regular pay rises - up to three times a year for the first two years and then annually thereafter so that your salary increases with experience. 

• Benefit packages - we care about your physical and mental wellbeing, which is why we offer private medical and psychological care, as well as a Multisport card available through our cafeteria platform. We value flexibility, so you can choose the options that work best for you. 

• Hybrid working model - after an onboarding period, possibility to work remotely up to 3 days a week. 

◆ Earnings conditions

Our goal is not only to deliver top-quality products to our customers but also to invest in employees who are eager to grow and achieve both their personal ambitions and the company’s objectives.That’s why, in addition to a comprehensive benefits package, we offer a transparent feedback system connected with the possibilities of regular salary reviews.During your first two years with us - when skill development is at its peak- you’ll have the opportunity for performance-based salary adjustments every four months, based on individually assigned goals for each review cycle. After this initial period, the process transitions to annual salary reviews aligned with your career progression.

Join our team and enjoy a competitive starting salary of 5500 PLN gross, a guaranteed raise after the probation period, and the opportunity to enhance your skills while being regularly rewarded for your commitment. 

◆ What our recruitment process looks like? 

The recruitment process consists of several stages that allow us to get a better idea of your skills and team fit: 

1. Maths and logic test in English. 

1. Three stage online recruitment interview - HR and 2 technical parts. 

1. Face to face interview with the Manager in our office location in Wrocław. 

💡 Each stage will give you a better understanding of our expectations and us of your skills. And after each of them you will receive feedback from us. 

Meet us!  🌍  

We are the leading insurance software provider in the UK, Europe and Canada. We have been developing our online platform for over 20 years, providing innovative solutions for the insurance industry. We also hold GPTW certification. We work with experts in the IT industry, including analysts, developers, and testers. We invest in our employees and identify leaders from among experienced colleagues. If you want to find out more, have a look at our Employer Profile! 

Please include the following clause in the documents you submit: 

I hereby authorise Acturis Poland Sp. z o.o. to process my personal data included in my job application for the needs of the recruitment process (in accordance with the Act of 29 August 1997 on the Protection of Personal Data (unified text: Journal of Laws of 2002 No. 101 item 926 with amendments)). I hereby authorise Acturis Poland sp. z o.o. to process my personal data for the purposes of any future recruitment processes.