Junior Cloud Support Analyst

Join Acturis as a Junior Cloud Support Analyst and kick-start your career in a dynamic, international environment! At Acturis, we are committed to delivering a reliable and effective cloud platform that powers thousands of users worldwide. As part of our world-class team, you’ll gain hands-on experience, and structured training. If you’re passionate about technology, eager to learn, and ready to make an impact, we’d love to hear from you! 

◆ Responsibilities: 

• Provide support through a dedicated helpdesk for the Global Private Cloud infrastructure used by development teams, 

• Triage new and updated requests from other teams, resolving or escalating as needed, 

• Communicate and coordinate with developers on urgent requests, 

• Coordinate incident responses, 

• Monitor and evaluate the health of the cloud platform. 

◆ Requirements: 

• Completed higher education, 

• Very good spoken and written English (minimum B2), 

• Strong communication skills and ability to work effectively in a team, 

• Familiarity with Windows or Linux network operating systems, 

• At least one year of experience delivering excellent client service in a customer service role, 

• Curiosity about the inner workings of an international private cloud platform supporting thousands of users. 

◆ Our offer? 

• Stable employment based on an employment contract - we make sure that everyone in the company can build their work-life balance. 

• Opportunities for development - courses and training (language, technical, soft), as well as a company library. 

• Feedback - up to 6 times a year to help you understand what you are doing well and what are your areas for development. 

• Gain experience - you will grow under the guidance of a mentor who will support you with your onboarding and share their experience and knowledge. 

• Regular pay rises - up to three times a year for the first two years and then annually thereafter so that your salary increases with experience. 

• Benefit packages - we care about your physical and mental wellbeing, which is why we offer private medical and psychological care, as well as a Multisport card available through our cafeteria platform. We value flexibility, so you can choose the options that work best for you. 

• Hybrid working model - after an onboarding period, possibility to work remotely up to 3 days a week. 

◆ What our recruitment process looks like? 

The recruitment process consists of several stages that allow us to get a better idea of your skills and team fit: 

1. Maths and logic test in English. 

1. Three stage online recruitment interview - HR and 2 technical parts. 

1. Face to face interview with the Manager in our office location in Wrocław. 

💡 Each stage will give you a better understanding of our expectations and us of your skills. And after each of them you will receive feedback from us. 

Meet us!  🌍  

We are the leading insurance software provider in the UK, Europe and Canada. We have been developing our online platform for over 20 years, providing innovative solutions for the insurance industry. We also hold GPTW certification. We work with experts in the IT industry, including analysts, developers, and testers. We invest in our employees and identify leaders from among experienced colleagues. If you want to find out more, have a look at our Employer Profile! 

Please include the following clause in the documents you submit: 

I hereby authorise Acturis Poland Sp. z o.o. to process my personal data included in my job application for the needs of the recruitment process (in accordance with the Act of 29 August 1997 on the Protection of Personal Data (unified text: Journal of Laws of 2002 No. 101 item 926 with amendments)). I hereby authorise Acturis Poland sp. z o.o. to process my personal data for the purposes of any future recruitment processes.