Application Support Analyst

Who are we?

We are a company with over 20 years of experience, for which employees are a priority. 

We are currently seeking an enthusiastic individual with a willingness to learn to become part of our Customer Support team as an Application Support Analyst. This role provides an excellent gateway into the IT sector. No prior experience in IT is required – we will provide full training and support to help you reach your potential. 

Your responsibilities will include: 

• Helping customers with the configuration of the Acturis application to meet their business needs, 

• Advising customers on system functionality and resolving issues via email, 

• Testing configuration changes and the impact of new functionalities on tools and processes, 

• Working with SQL databases: reporting and creating dedicated solutions based on customer requirements, 

• Creating and maintaining internal and customer-oriented documentation. 

Job requirements: 

• Completed higher education (or in the final semester),

• Fluent English (min. B2 level), with particular emphasis on Business English - spoken and written, 

• Excellent problem-solving skills and attention to detail, 

• Ability to work under time pressure and meet deadlines, 

• Ability to work both in a team and independently, 

• Excellent communication and interpersonal skills, 

• Ability to quickly learn new skills 

 If you meet the above requirements, you are our ideal candidate! 

What do we offer? 

• Stable employment based on an employment contract - we make sure that everyone in the company can build their work-life balance. 

• Opportunities for development - courses and training (language, technical as below, soft), as well as a company library. 

• Full Training on Tools – we will teach you to use the latest technologies including JIRA, Confluence, SQL Developer, MS Office (including VBA) as well as Internal tools. 

• Feedback – this is up to 6 times a year to help you understand what you are doing well and what there is still to learn. 

• Gain experience - you will grow under the guidance of a mentor who will support you with your induction and share their experience and knowledge. 

• Regular pay rises - up to three times a year for the first two years and then annually thereafter so that your salary increases with experience. 

• Benefit packages - we care about your physical and mental wellbeing, which is why we offer private medical and psychological care, as well as a Multisport card available through our cafeteria platform. We value flexibility, so you can choose the options that work best for you. 

• Hybrid working model - after an induction period, possibility to work remotely 3 days a week. 

What does our recruitment process look like? 

The recruitment process consists of several stages that allow us to get a better idea of your skills and fit with the team: 

1. Maths and logic test in English. 

1. Online recruitment interview in 3 stages - HR and 2 technical which will take 3 hours 15 minutes. 

1. Meeting in the company in Wrocław - direct interview with the Manager. 

💡 Each stage will give you a better understanding of our expectations and us of your skills. And after each of them you will receive feedback from us. 

Meet us! 🌍 

We are the leading insurance software provider in the UK, Europe and Canada. We have been developing our online platform for over 20 years, providing innovative solutions for the insurance industry. We also hold GPTW certification. We work with experts in the IT industry, including analysts, developers, and testers. We invest in our employees and identify leaders from among experienced colleagues. If you want to find out more, have a look at our Employer Profile! 

Please include the following clause in the documents you submit: 

I hereby authorise Acturis Poland Sp. z o.o. to process my personal data included in my job application for the needs of the recruitment process (in accordance with the Act of 29 August 1997 on the Protection of Personal Data (unified text: Journal of Laws of 2002 No. 101 item 926 with amendments)). I hereby authorise Acturis Poland sp. z o.o. to process my personal data for the purposes of any future recruitment processes.