Quality Assurance Manager with German

🕵️‍♀️ Quality Assurance Manager with German wanted! 🕵️‍♂️

As a QA Manager, you'll be responsible for developing and implementing quality management strategies according to the latest ITIL standards. You play a crucial role in ensuring that the performance, quality, and effectiveness of our IT services continually improve.

About us

📈 Traffective was founded in 2009 and is headquartered in the vibrant heart of Munich, right above Kunstlabor 2, near Stiglmaierplatz. Our diverse and international team of 30 individuals has been carefully assembled with dedication and care.

🌟 Our culture is defined by teamwork, honesty, transparency, and open feedback. Furthermore, a flat hierarchy fosters a positive atmosphere of continuous learning and growth.

With our innovative monetization platform, a self-developed software, combined with outstanding customer care and support, we set ourselves apart from the market. This allows us to bring together the needs of our customers, from publishers to advertisers, in the best possible way.

Our work enables publishers, freelance journalists, independent reporters, and bloggers to finance themselves autonomously. Thus, we preserve the diversity of the media landscape and guarantee the right to freedom of expression. Safeguarding this fundamental right drives us daily to achieve the highest possible output.

Beyond the monetary aspect, we also act sustainably by supporting various social projects on both a local and global level.

If you resonate with our goals and values, we look forward to receiving your application. We are expanding and seeking creative experts who are passionate about exciting challenges.

💪 Your Responsibilities:

• Keep quality standards and Service Level Agreements (SLAs) in check through regular reviews and audits.
• Identify risks related to service quality and develop strategies for risk mitigation.
• Lead and initiate projects for the ongoing improvement of our IT services and processes.
• Collaborate closely with various ITIL teams and stakeholders to achieve quality goals.
• Organize and conduct training sessions and workshops on quality management.
• Create and present reports on the performance of our IT services and the effectiveness of our quality measures.

💻 Your Skills:

• Bachelor's degree in Computer Science, Business Informatics, or a related field.
• ITIL certification (at least Foundation-level, higher is a plus).
• Several (min. 3-5) years of experience in IT quality assurance, preferably with a focus on ITIL.
• Strong knowledge of risk management and continuous improvement.
• Excellent analytical skills and the ability to convey complex information clearly.
• Outstanding communication skills and the ability to work effectively with diverse teams.
• Fluent in both German and English, written and spoken.
• Experience with Jira and Confluence is advantageous.

🧠 Your Mindset is important for us

If you...

• are a passionate QA Manager
• love structures and enjoy examining and controlling passionately
• possess excellent written and verbal communication skills to effectively collaborate with cross-functional teams
• are always on the lookout for new challenges
• enjoy taking responsibility and demonstrating commitment
• are reliable and dependable
• enjoy working with others and helping your colleagues overcome challenges
• embrace complexity ...then you are the perfect fit for this job.

…then you are the perfect match! 

We would like to offer you:

🏡 100% remote work

📃 Permanent employment contract

🎄 28 days holiday plus Christmas and New Year's Eve

🤒 100% sick pay (after 1 year of employment)

🤝 1:1 onboarding with mentor

💻 Individual work equipment - we equip you

📚 Great development opportunities based on your knowledge and worked out together with you

🎁 We celebrate your birthday with a great gift

✈️ Regular trips to Munich with full travel and hotel reimbursement

🤩 2 great annual events for all employees

Additional benefits:

🩺 Medical care (PL)

🏋️‍♀️ Gym pass (D)

🤔 What happens when you send us your CV:

We read each application carefully and get back to you. If your skills and talents meet our expectations, the following application process awaits you: 

1. step: Preliminary interview with HR approx. 20min

2. step: Interview with the head of department approx. 30min

3. step: Skill test

4. step: Invitation to the office in Munich, presentation of the company & conversation with the CEO

5. step: Contract

📄 Legal conditions:

• Permanent contract is a must
• Work permit in EU and resident in DE, E, PL is crucial for us to employ you