Azure Subscription (ASMS) Support Engineer

As a Support Engineer on billing team, you will be a business-critical support to Azure Enterprise customers around the world through various support offerings via telephone and/or emails.

RESPONSIBILITIES

You will be responsible for working on Subscription/billing platform daily operational activities, that is handling cases that are assigned via duty managers or the ticketing system. Support end users on migrations and building their infrastructure on Azure Cloud. You will technically interface with Microsoft architects & developers to provide technical solutions to our customers.

Establish a reputation within the Azure community through contributions to blogs. Maintain skills through completion of ongoing readiness and Platform training as required.

Technical Skills

• Technical understanding of commerce platform concepts and procedures including online services, Order to Cash operations and general billing and commerce systems processes (e.g., invoicing, credit card transactions).
• Technical aptitude sufficient to develop an understanding of the Azure Platform and architecture
• Online Account/Login troubleshooting skills. Exploratory learning skills.
• Experience

Above 3 years of support or equivalent experience including a customer facing or customer support roles.

Fluent spoken & written skills for English + German languages

Time of operation:

This team will be in 24X7 shift model. Therefore, should be flexible to cover during holidays and weekends to accommodate MS roster.