SME is responsible for Incident, Change, Problem, Knowledge, Availability and Capacity Management for Pure Storage systems and Cisco SAN fabric switches.
Manage L2/L3 production/project support activities related to Pure Storage
Lead escalations - within Storage and cross platform.
Responsible for system improvement and performance tuning on Storage devices.
Responsible for software and firmware upgrades on Storage and SAN.
Participate or lead storage projects independently.
Coordinate Hardware/Software break fix with vendors.
Work on flexible working hours including weekends.
Involved in Routine Operational support and troubleshooting.
Job Requirements:
Minimum of 5+ years of experience in Storage technology with a strong understanding (Hands-on support and troubleshooting experience) on Pure Storage as primarily skillset
Additional experience on Hitachi VSP storage & NetApp would be added advantage.
Strong Storage concepts and experience on tools like Pure1, SANNAV, OCUM etc.